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Jiberish Customer Service

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2_fadez
Posts: 7780 - Karma: 4,183
I got a Railyard button up and the second time I wore it, a button on the sleeve had already come off.
I emailed Jiberish twice asking if they could mail me a button or some sort of way to fix the shirt, and they still have not responded.

Anyone else have problems with their customer service?
Dec 9 2011 11:47AM
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dbchili
Posts: 2555 - Karma: 1,658
These customer service problems are getting out of hand. You realize that by sending them TWO emails asking the exact same thing, you are taking up more of their time 1. To try and respond to an email that has already been sent and 2. to figure out that they've already responded to this email before, and that they don't need to respond to this one

thus perpetuating the very problem you are complaining about

they are apparently very good about this type of stuff, but it's their busy season and a broken button is not top of their priority list. Don't worry, they will fix it for you
Dec 9 2011 1:56PM
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2_fadez
Posts: 7780 - Karma: 4,183
I don't think its asking that much to at least respond confirming that they at least got my email. I'm not asking for it to be solved right away, its just been a week and a half and I would expect some sort of attention.
Dec 9 2011 2:40PM
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jibjunkie
Posts: 3807 - Karma: 191
do they not attach spare buttons on the bottom of the shirt?
Dec 9 2011 9:44PM
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gpitcher
Posts: 2626 - Karma: 1,691

this, they should. If not its bullshit, they charge top dollar, is should be top of the line quality

Dec 9 2011 9:53PM
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jibjunkie
Posts: 3807 - Karma: 191
im legit surprised. ive never bought a shirt or pair of slacks that didnt have spare buttons on it
Dec 9 2011 10:22PM
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ALaw
Posts: 2616 - Karma: 1,556
they've always responded very quickly for me, and even sent me a new flannel no questions asked. jiberish is the shit
Dec 9 2011 11:54PM
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flexpattern
Posts: 1090 - Karma: 45
The popper fell off my flannel when took I it out off the packet - It was part of a set of presents that i got for my brother's 21st... So had to give it to him with a missing button. emailed them a while ago about sending me a spare popper button for this flannel shirt but they never got back to me. The quality on most of their stuff is top notch, but I felt let down by the quality of their shirts.

It may only be a popper but when you are expected to pay £70+ for a shirt I don't expect the poppers to fall off.


Dec 10 2011 9:37AM
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2_fadez
Posts: 7780 - Karma: 4,183
Got a response yesterday saying they were getting a new shipment of buttons soon and they would send me one.

Gotta love it when Pete Drago takes customer service to a personal level and makes sure his customers are happy.

Dec 11 2011 1:52PM
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2_fadez
Posts: 7780 - Karma: 4,183
so anothher button on the sleeve fell off today. anyone else have problems with the railyard?
Dec 14 2011 3:10PM
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