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November, 2024

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Quest / Century Link can go F itself

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skiminnesota
Posts: 9093 - Karma: 429
seriously, i get that its 2 companies becoming one, but they seriously need to off themselves.

I called to activate internet here in SLC and after getting the run around about which of these companies i needed to talk to i got it activated for 15 bucks a month (speaking to someone that spoke what could just barely be called English from Louisiana)


fast forward to my bill, after being locked into a 9 month contract i come to find out that she was wrong, its 15 dollars off, $45 so the actual cost is 30 bucks a month. (i confirmed with her 3 times that the total was 15) Then what else do i see? their "century link at ease" service added to my bill an extra 13 bucks a month. (note i signed up with quest and no such fee was discussed)

then again at setup some service code was not included so calling the number on the information sheet the guy flat out told me that he works for century link and i need to call quest. i nearly blew up, upon explaining to him that the PAPER IN MY HAND said to call this number for setup assistance. his reply was to "get in touch with my local provider"

sweet blog dude i know,

any other NSers have the pleasure of dealing with this company?
Sep 22 2011 2:58PM
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RudyGarmisch
Posts: 25443 - Karma: 13,844
They're better than Comcast, I'll concede that. Companies that have to change their names in efforts to fool consumers into believing they have a fresh start and unblemished reputation can go fuck themselves.
Sep 22 2011 3:17PM
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skiminnesota
Posts: 9093 - Karma: 429
yep, total bullshit.


i cant imagine what kind of hurt these companies would be in if we actually had options. instead of comcast VS centurylink. or whatever the duopoly is in your area.

i would shit glitter if i had verizon fiber-optic in my area.
Sep 22 2011 3:27PM
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COrider
Posts: 1498 - Karma: 23
I hate quest. Constantly we get our internet access locked because they picked up a virus from my home connection. I have ran multiple in depth scans on every computer in my house, nothing! I have missed online tests and homework due dates because of this. I would never recommend this company
Sep 22 2011 4:04PM
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TechnoPotamus
Posts: 11626 - Karma: 3,522
that's horrible man.

i've had similar experiences with comcast, multiple times throughout college dealing with internet/cable setup at new locations. all of those companies are so fucking shitty and conniving with throwing hidden fees in or just flat out ignoring the customer's requests and what they agreed to.
Sep 22 2011 4:07PM
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Ski_the_east01
Posts: 5203 - Karma: 2,306
Holy crap this.
Sep 22 2011 4:08PM
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jibnut
Posts: 3038 - Karma: 304
I hate comcast. They're the WORST.
Sep 22 2011 4:45PM
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howlongcanausern
Posts: 4982 - Karma: 1,737
right. which does the maintainence for quest (if I'm understanding your story correctly)

for example we have internet through Verizon, but we contact a company called Frontier if we ever have connectivity issues. confusing yeah, but not unheard of.
Sep 22 2011 4:51PM
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skiminnesota
Posts: 9093 - Karma: 429
yeah but its a shitty way to run a company when the print instructions on how to set up your internet say call this number for help.

and ide consider myself a rational, respectful guy who doesnt in any way "lose it" when dealing with these things over the phone. i realize im talking to some mid 20s person working in a warehouse that has as little control over the problem as i do. but the guy was just a huge tool.

like i told the person on the phone today, ill finish my contract and im out. although with comcast as my only alternative i may have to choose between bad and horrible.
Sep 22 2011 5:01PM
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Funnel
Posts: 7816 - Karma: 1,533
I've never had issues with Comcast. I know a lot of people do but they have always been super legit on the customer service end of things.
Sep 22 2011 6:26PM
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RudyGarmisch
Posts: 25443 - Karma: 13,844
Its a goddamned monopoly. Unless you want to get a dish or do dial up, in all of the 6 locations I've rented since moving to the city, Seattle and Portland, its either Quest or Comcast for TV and internet.

Let me tell you the tale of Chief Comes-In-White-Van.

After experiencing complete and catastrophic packet loss from our college rented home, my friend called up Comcast and after much arguing (yes we know how to reset the router. No, it didnt do anything. Yes, I waited 10 seconds). Chief arrived, sat in his van in our back alley for 20 minutes, apparently just passing time until it was 10 minutes till the end of our "scheduled visit". He was shown the router, looking, but not touching, and thus silently concluded that the problem needed a walk around the outside of our house to diagnose. Chief went back to the van, where he was observed smoking from his peace pipe, before returning inside. With the strength of 10,000 bears, he ripped the cables from the ceiling of our basement, piling them like blackberrys on our stairs. Frustrated, he returned to White Van... and then left, just as mysteriously as he came.

Without cleaning any of that shit up. Or fixing our internet. Or explaining what happened. We were visited by a great white suburbanite spirit that day, and all in the house will forever remember it with hushed reverence.
Sep 22 2011 7:02PM
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