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Salomon sales service NEED HELP

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-emile-
Posts: 6613 - Karma: 8,592
i've recently aquired salomon suspects 2012 problem is they're 181 and i ski 165 , since they're not yet in shops i cant change them for smaller , how can i make buisness with salomon directly ?
i tried emailing them but i did not have reply and i also wrote on their facebook wall.

help get +K
Jul 11 2011 2:09PM
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BWalmer
Posts: 9141 - Karma: 12,885
I'm amazed you actually found and email address honestly...Salomon is probably the hardest company to get a hold of. Sorry I can't really help. You could try talking with a local shop that carries Salomon and see if they can get a hold of them, or wait till they get their shipment of skis and are willing to trade.
Jul 11 2011 2:16PM
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-emile-
Posts: 6613 - Karma: 8,592
Thanks for the info ,
and yeh i guess i dont need them right now.
when do the 2012 skis ship ? septemberish ?
Jul 11 2011 2:18PM
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DUKES
Posts: 5150 - Karma: 691
well you were probably hoping for the 171s right? for the rocker makes em ski shorter the 181 would probably ski like 174s no too bad especially if you are progressing but yeah salomon is definitely the hardest company to get in touch with about their products
Jul 11 2011 2:19PM
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DUKES
Posts: 5150 - Karma: 691
nevermind i thought these were about the salomon 2012s mybad
Jul 11 2011 2:20PM
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-emile-
Posts: 6613 - Karma: 8,592
ohh right , i was wondering about suspects being rockered , anyways thanks for helping
Jul 11 2011 2:24PM
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mountainviper
Posts: 1931 - Karma: -3
Dude if you do some hardcore google searching you can actually find a number for sollys HQ in Ogden Utah....they will be all kindsa pissed that ya called but they will usually make a problem right....but yeah solly has the worst...worst customer service...works out great for them financially but it doesn't work out well for the consumer....it's the policy of their parent company amerisports....but what's happening is some consumers are getting tired of this policy and steering clear of salomon just for this reason...the younger guys are still all starry eyed about sollys riders but peeps with a clue are gettin over that company with the quickness.
Jul 11 2011 2:43PM
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-emile-
Posts: 6613 - Karma: 8,592
i did not buy them i got them for free
Jul 11 2011 3:08PM
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mountainviper
Posts: 1931 - Karma: -3
Ya know what to do is go to your local shop and ask them to put ya in contact with your local solly rep...he's prob got the size ya need....that's how their customer service is set up anyhow
Jul 11 2011 3:35PM
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[cmyk]
Posts: 261 - Karma: 177
If you can call that service. our local rep is a slacker....
Jul 11 2011 3:42PM
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mountainviper
Posts: 1931 - Karma: -3
See my previous post above...lol
Jul 11 2011 3:50PM
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-emile-
Posts: 6613 - Karma: 8,592
even if its a 2012 ski ?
Jul 11 2011 3:56PM
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[cmyk]
Posts: 261 - Karma: 177

How did you get them free? prize? sponsorship? theft? The rep prob wont care unless its the latter. hah. look into it, local rep might be able/willing to help. otherwise go to the shop end of oct - nov and see if they'll swap. bigger shops might not cuz of inventory control but local family owned shops are usually more willing to help.

Jul 11 2011 4:36PM
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-emile-
Posts: 6613 - Karma: 8,592
i got them as a prize .
so i just go up to the shop , say i'd like to trade my skis for a smaller size and they will do it ?
Jul 11 2011 5:05PM
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mountainviper
Posts: 1931 - Karma: -3
If you won them from that shop but otherwise they may not have them yet but they can put you in contact with your local rep who prob has them...make sense?
Jul 11 2011 5:16PM
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[cmyk]
Posts: 261 - Karma: 177
dont be scared man they're psyched if you won skis from them! local shops are your friend, ask questions / for help and if they dont give it they suck and find a better one!
Jul 11 2011 5:50PM
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-emile-
Posts: 6613 - Karma: 8,592
fuck yes thanks alot dude !
Jul 11 2011 7:54PM
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Caucasian_Asian
Posts: 2447 - Karma: 1,665
If it's a prize I doubt that Salomon or a rep would do anything for you.  I think you've got a better chance at trading a local shop in September/October.
Jul 11 2011 10:05PM
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-emile-
Posts: 6613 - Karma: 8,592
i still will try , thanks for helping
Jul 11 2011 10:28PM
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-emile-
Posts: 6613 - Karma: 8,592
salomon said they cant do anything for me and i need to go through the shop :(
Jul 12 2011 1:04PM
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mountainviper
Posts: 1931 - Karma: -3
You could try selling them and then gettin exactly what ya want...peeps would pay top dollar for an early issue.
Jul 12 2011 1:09PM
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-emile-
Posts: 6613 - Karma: 8,592
i tried but people a sceptic and dont know how to post up pictures , i know how to embed but the picture has to be hosted online
Jul 12 2011 1:23PM
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-emile-
Posts: 6613 - Karma: 8,592
i guess they are f/s pics on my profil
Aug 27 2011 12:42AM
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