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Jiberish has disappointed me :(

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vincentlee223
Posts: 1571 - Karma: 382
So last year, around the start of the july, i bought the newly released J-crown new era. I bought it the day of. Now, less then a year later, the button on the top falls off while im taking off my hat. I send an email for asking for warranty but they say since it was MANUFACTURED in may, the warranty has ended (one year warranty) that makes no sense to me though. The hat was sitting in a box until i payed a arm and a leg for it. from that date, it definitely hasn't been a year.

Do you guys think im unreasonable for thinking that they would warranty it? remember, i payed more then $60 for it after shipping. Also, it's a limited edition hat. Also, i only ever wore it on occasions where im just walking to a friends house or to school. Never did it touch the ground or was it handled in a rough way.


in short: button on top of jiberish new era falls off after treating it like a king for less then a year. They say no warranty since it was manufactured in may of that year. (their warranty policy is one year)
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Jun 14 2011 7:11PM
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amo
Posts: 6709 - Karma: 1,248
soo what do you want? everybody to feel sorry for you? shit breaks, deal with it. And the title should be "New Era has disappointed me", jiberish, other than the design, has nothing to do with the making of these hats
Jun 14 2011 7:16PM
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ReignMan
Posts: 1852 - Karma: 226
...you spent 60 dollars on a hat... i mean i guess thats cool if thats what ur into.




on the other hand, if it has a warranty that is from date of manufacture you should be able to find proof. try em several times. be persistant and let em know ur pissed.
Jun 14 2011 7:16PM
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vincentlee223
Posts: 1571 - Karma: 382
When did i say i wanted people to feel sorry for me? I asked if you guys thought i was unreasonable for wanting a warranty of some sort. Even them just fixing it.
This is on their FAQ:
Q: My Jiberish gear seems to have suffered from a manufacturing defect, what is your WARRANTY?
A: Jiberish strives to uphold the highest quality and stands by that quality. Manufacturing defects can slip through the process and make it into your hands even with our strict quality control. If this happened to you we want to know about it and do our best to remedy the situation by repairing or replacing the item if deemed a manufacturing defect. Please contact us at customerservice@jiberish.com

From my experience, this is manufacturing defect. I've had other new era's before and the button has never come off, even after treating them like shit, the opposite of how i treated this hat.

i'm merely asking for an opinion.
Jun 14 2011 7:27PM
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vincentlee223
Posts: 1571 - Karma: 382
Honestly, i wouldn't have normally but i figured i needed a new hat and that i only get one like every 2 years. Also, i wanted to support a skiing brand. I figured it would be better quality...

the email they sent back to me basically says that the warranty starts on the day that the hat's are manufactured and ends a year later. Apparently that was May of last year. I bought the hat on the day it released which was June 29th. They said that the warranty starts on manufacture date which makes no sense to me since it's not like the hat has been doing anything other then sitting in a cardboard box waiting to be bought and sent out. I just think the warranty should start on day of purchase, and from that day, it hasn't been a year for sure. I got a solid 2 weeks till it's one year anniversary.

That's just my stance on the situation though, im asking for NS's opinion.
Jun 14 2011 7:34PM
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Afeld
Posts: 3516 - Karma: 85
Its a shitty situation, but it is not Jiberish's fault. It would be awesome if they helped you out, but it is not their responsibility.
Jun 14 2011 8:16PM
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vincentlee223
Posts: 1571 - Karma: 382
Yeah definitely. I understand where you're coming from. Really, the part that doesnt make sense to me is that the warranty they talk about starts on manufacturing day and not on purchase. I guess i'm the only one who thinks that.
Jun 14 2011 8:21PM
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Afeld
Posts: 3516 - Karma: 85
That is weird, but even giving you that is still pretty generous. Most companies give you money back/warranty in 30 days or less. Jiberish gave you 8 or so months to break it.

I am sorry that it fell apart though. That's always a bummer
Jun 14 2011 8:32PM
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EmperorKuzco
Posts: 6660 - Karma: 254
Is it really that tragic that the button fell off? I mean you can still wear the hat...
Jun 14 2011 8:42PM
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Afeld
Posts: 3516 - Karma: 85
I assume without the button the whole hat will peel into sections or "banananize" if you will
Jun 14 2011 8:44PM
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TheClap.
Posts: 21671 - Karma: 4,158
super glue
Jun 14 2011 8:47PM
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vincentlee223
Posts: 1571 - Karma: 382
Does super glue work with fabric to fabric? or metal to fabric?

and no having the button not there does not affect anything significant other than me liking the hat better with the button.
Jun 14 2011 8:53PM
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TonyMacaroni
Posts: 1310 - Karma: 34
usually it'll say what it'll work on, on the package. most likely yes tho. i think super glue would be the best option
Jun 14 2011 8:55PM
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vincentlee223
Posts: 1571 - Karma: 382
just googled it and looks like it won't work well on fabrics. Looks like i gotta get fabric glue...
Jun 14 2011 9:05PM
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Juice.Doctor
Posts: 2791 - Karma: 293
just put some hot glue on there.

why would you expect Jiberish to warranty an almost-year old hat for a button on top that can be fixed within 2 minutes?

Grow up.
Jun 14 2011 9:58PM
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kstanz
Posts: 3058 - Karma: 477
Click for larger image easiest solution right here
Jun 14 2011 10:04PM
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monkatizer
Posts: 4704 - Karma: 1,518
you make no sense

do you seriously expect jiberish to warentee a tiny part of a hat a year after the warentee is up? every warentee is based on the manufacture date.
in your logic, i could have a 2 yr old fd jacket, with a week long warentee. then i take it out of the box and in 2 days a zipper breaks. do you think they would warentee that? NO

i believe your being honest about it, but from a business standpoint, whats to say your not bullshitting them and you actually caused this? and they cant be giving out replacements to everyone who claims they hardly used it and only wore it for 6 months.
and even if it was manufactured before you received it, they have no proof of when you got it, and most online warentees start from the manufactured date....
Jun 14 2011 10:11PM
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vincentlee223
Posts: 1571 - Karma: 382
"Our warranty policy for defective products lasts for a year, and as that hat was made last May, it is no longer under this warranty."
That what the email they sent to me said. If it is a company policy, then it should be from the day that the company sold me the hat. Which was june 29 since i bought it on release. If it was New Eras warranty policy, i would totally agree with you.
Maybe im interpreting it wrong.
I can tell that im the only one who thinks the implementation of this warranty policy is wrong. Im good with the fact that theyre not sending me anything, but from what they said i should have some kind of warranty.

whatever im over it /thread
Jun 14 2011 11:20PM
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Chompo.
Posts: 4952 - Karma: 88
I agree that it is weird for them having the warranty be from the manufacturing date instead of the purchase dat. However you could probably easily hot glue the button back on.
Jun 15 2011 4:42PM
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84891jnf92048
Posts: 11552 - Karma: 2,550
It's not Jiberish's warrantee, they can't help you at all with it. It's all New Era.
Jun 15 2011 4:58PM
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.nasty
Posts: 10582 - Karma: 11,181
of course it works fabric to metal, its super glue...
Jun 15 2011 6:59PM
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max...
Posts: 1379 - Karma: 802
this times a billion

seems like an incredibly easy fix.  it's a fuckin button.  glue that shit on or get your mommy to sew it back on for you.
Jun 15 2011 7:37PM
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