Replying to Bentchetler warranty?

any one tried to warranty their 10/11 benchetlers? i just talked with atomic after waiting more than 2 weeks for them to return my email asking for a phone number. basically what i got out of it is that im fucked til end of summer until they "re-stock" the 11/12 skis and that if i try to keep skiing on them they wont cover the defect if it gets damaged further.
anyone had this same or a similar problem with atomic? any info would be greatly appreciated.