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November, 2024

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Armada screwed me over

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epic_line
Posts: 929 - Karma: 32
well if you want shitty service http://a1.sphotos.ak.fbcdn.net/hphotos-ak-snc6/180647_1542948139089_1396553100_31185254_7962046_n.jpg


ski snapped off 5 foot jump and they wont warranty it, when i went to called him he assumed it was a really bad crash blaming it on me when didn't even crash and when i tried to explain he hung up on me, then hung up on my mom... So we tried to call back and talk to somone else but he picked up, and then hung up on us when we asked for the manager and finally after calling him 4 times we got his bosses name. The whole time he was a dick to me and my mom, Armada sucks.

Also the skis only had about 13 days on them
Feb 16 2011 11:14PM
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Iconic-93
Posts: 85 - Karma: 9
damn that sucks
Feb 17 2011 3:09PM
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dbstar
Posts: 2038 - Karma: 20
id hang up to if some whiny bitch started crying into the phone
Feb 17 2011 3:12PM
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KramerC
Posts: 619 - Karma: 21
^ you know nothing about business. I equate this to dell changing there customer service to India and loosing much of their market when people became frustrated dealing with someone you cant understand. That one employee fucking up by being a bitch most likely will cause the OP to never buy their skis again. It would have been no skin off his back trying to fix the problem. Customer service and experience is one reason consumers become repeat buyers.
Feb 17 2011 3:28PM
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95romeo
Posts: 276 - Karma: -99
why are some people on this site so god damn ignorant. You have absolutely no idea how he talked to the Armada rep. I'm sure he was decently nice and reasonable to him, and I'm also sure they get several calls similar to this one . I would be fucking pissed too if my armada's broke after just a few weeks or days of riding on them. Sure skis break, but people still deserve the product they paid for.
Feb 17 2011 3:32PM
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.AR6rider.
Posts: 15976 - Karma: 8,799
What is this, I don't even...
Feb 17 2011 3:33PM
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sagesnow
Posts: 3116 - Karma: 1,593
You're a grade A fool. No where did he say he was whining and crying and no matter how he had handled it you probably would have said the same thing. So grow the fuck up.
Feb 17 2011 3:43PM
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shreddenator
Posts: 329 - Karma: 28

That is why a dick like yourself doesn't work in customer service.

The Armada rep should never have hung up on a client. If the customer is being rude the rep should have offered the phone to his superior or co-worker to calm the client down. That being said when calling a company you want something from you should always be polite, reasonable and calm.

Nevertheless, the guy who broke his ski voided his warranty the moment he hit a rail. It can be argued tht the rail damage contributed to the breaking of the ski.... should he get a new pair yes, is he entitled to a new pair, no.

My advice is to hit up the retailler you bought your Armada from and politely ask for help, because they have better leverage than he would have on his own.

Feb 17 2011 4:05PM
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epic_line
Posts: 929 - Karma: 32
the reason i posted this wasn't for you guys to tell me if i can warranty it or not, i posted it to make people think twice before they drop 600 dollars on a ski that brakes off a 5 foot jump like i did. Honestly every reason you guys get to hate you do it. Try saying some of this shit to people in real life and see what happens.


Screw Newschoolers, it use to be awesome but in the last 2 3 years its gotten full of cocky rich kids that think there the shit, some of you just need to get your head fucking kicked in.



fuck this site, its useless now
Feb 17 2011 5:18PM
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monkatizer
Posts: 4704 - Karma: 1,518
that sux
Feb 17 2011 5:30PM
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.AR6rider.
Posts: 15976 - Karma: 8,799
Click for larger image
Feb 17 2011 5:51PM
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mer-man
Posts: 1079 - Karma: 10
ok im sorry but that was a little uncalled for.
Feb 17 2011 6:00PM
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californiagrown
Posts: 9794 - Karma: 2,014
umm i believe you joined in the last 3 years...just saying you might be part of the problem.

Feb 17 2011 6:05PM
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tbayskier
Posts: 1138 - Karma: 1,642
this.  also....learn to spell Big_L.  It's "break" not "brake", and "which" not "witch".  Hopefully Armada comes on here and provides their side of the story.  I've heard nothing but good things about them
Feb 17 2011 6:08PM
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epic_line
Posts: 929 - Karma: 32
I've been on this site for about 5 years just never made a acount, and what are you, my teacher? Do you honestly think I care about my spelling. I'm gonna be stoked when you save up all year and spend 600 dollars on a ski and break it... Oh wait your parents will just buy you another one, and a 5 xl shirt because you cried about it to them. you guys think your gangster cause yo wear dresses and tight jeans hahaha, I can't wait for the day when you fuck around with the wrong person and get your teeth stomped in
Feb 17 2011 6:20PM
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Keyjibbs
Posts: 1542 - Karma: 96
You do realize you're the only one "talking shit", right? You seem mad because a lot of people agree that you broke your skis and it isn't Armada's fault at all. Continue to whine and cry about this, you won't get new skis. Armada is by far one of the most legit and core companies in the ski industry.
Feb 17 2011 6:25PM
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californiagrown
Posts: 9794 - Karma: 2,014
look who thinks he's a wittle itty bitty thug! And thats not a very nice thing to say. youre just proving how much you ARE a part of the problem of the last few years.

save up for 600? if your working at all part time, thats at most 2, maybe 3 paychecks. Get over yourself, grow up and realize life aint fair.

Feb 17 2011 6:27PM
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.AR6rider.
Posts: 15976 - Karma: 8,799
Hahahahahahahaha, wow. Are you sure you're 16, and not 12? Also, you had your mom call Armada for you, which to me suggests that she probably bought them for you in the first place. You seem to be one of the very few people to have problems with the durability of your Armadas, so telling everyone that their hard earned money is going to be wasted because the skis will break, and then making baseless generalizations is pretty ignorant and stupid. If you feel that my teeth should be kicked in, feel free to come visit.
Feb 17 2011 6:28PM
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shreddenator
Posts: 329 - Karma: 28

Well it is clear why you didn't get a courtesy pair of skis from Armada....

Just because some guys reacted poorly to your post doesn't mean you have to go on a tirade....like some gangsta wannabe punk kid....oh wait you have become the very thing you hate...goodgod man do chill out....or at least get your mom to come post for you (reference to the fact you had your mom call Armada for you...weak man weak).

Feb 17 2011 6:30PM
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shreddenator
Posts: 329 - Karma: 28
Sidenote: skis do break sometimes....most of us have broken a few....sometimes it is due to use and sometimes defect. However the real measure of a company is how they react to such occurances. Shit happens especially when you accidently land backseat hard....work through your obvious anger issues...and next time you ask a company for help they might feel inclined to give it to you. Peace little man
Feb 17 2011 6:35PM
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ruskiantonov
Posts: 8 - Karma: 10
honestly guys, his claim was pretty reasonable. i just read the entire thread and it seems like people come here and post in hopes of a genuine discussion. unfortunately some people feel the need to talk shit for no apparent reason, which really sucks because it totally throws everything off. he got aggravated by a couple of jerk-offs and now he's pissed and saying a bunch of stupid shit. i personally feel for the kid. i mean, if i got a new pair of armadas and they fell apart in a couple weeks, fuck that would really suck. i'd have to be honest about the abuse i put them through. i think he IS entitled to a new ski, and yeah armada shouldnt hang up on their customers. furthermore, regardless of whether he was rude on the phone or not, where does the rep. get off telling him exactly HOW he broke his ski. that doesnt make too much sense. bottom line, give the kid a break and stop talking shit. 
Feb 17 2011 6:45PM
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shreddenator
Posts: 329 - Karma: 28

Ruskian you are absolutely right. This poor guy is getting alot of flak. However, when people start talking about wishing harm on others I.e getting teeth knoked in...etc well then the thread is degraded and the genuine discussion goes out the window....frankly there are no real excuses for that kind of bullshit.

Feb 17 2011 7:30PM
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Tanner-D
Posts: 2061 - Karma: 4,116
dude kid has a reason to be pissed that's just shitty service shouldn't go down like that. You sound like the whiny guy. That shit shouldn't happen when a ski is that new end of story. Moment warrantied my snapped skis in a sec because I found a flaw in the ski and I was helping them fix it by showing them.
Feb 17 2011 7:45PM
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ruskiantonov
Posts: 8 - Karma: 10
you're right, just sucks that people bring others down to their level and then threads like this go to shit. and i mean, the kid is 16, and most people talking shit are probably not so.... i wonder.
Feb 17 2011 8:06PM
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sagesnow
Posts: 3116 - Karma: 1,593
word.

he comes here too tell/warn you about something bad armada did and of course ns figured out a way to turn it against him and start ripping on him for every teeny mistake he made.
Feb 17 2011 8:15PM
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.AR6rider.
Posts: 15976 - Karma: 8,799
I'd be pissed about the skis too, but the comment that I was referring to in my post (the one that you quoted) was the one about little dicks and balls and tight jeans or something. There's no need for that, and makes him seem like a punk ass little kid, which is basically what I said. I tried to make a serious post earlier in the thread, but then the kid started running his mouth, which makes me question his entire story about the rep in the first place. For the record, I've dealt with Riley through email before regarding some JJs, and he responded within a day, and was very nice and helpful, so I don't know what the fuck this kid is talking about.
Feb 17 2011 8:32PM
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pbandj
Posts: 5610 - Karma: 28
Just because Riley helped you out in a given circumstance, doesn't mean he's going to help everyone out in the same manner. Maybe Armada is tight on cash right now, or doesn't have the proper product to replace the OP's skis with. There's a world of variables that coincide with what you get from customer service.

I will say it is inexcusable to hang up on a customer for what could potentially be a valid claim on a broken ski. Judging by the way the ski appears, he did land back seat. On the same note I've landed backseat plenty of times and never had a ski break on me like that.

For the OP, if you get nowhere with Armada, see if there's anything a shop can do to potentially repair it for you. I know a few people with metal plates holding their skis together.

Good Luck.
Feb 17 2011 8:51PM
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shreddenator
Posts: 329 - Karma: 28

This is true.

Still....If he has ever touched a rail he has voided warranty, outrageous yes, but true nonetheless. Should he get a courtesy replacement? If Armada wants to make him happy and maintain good pr then absolutely.

Still...it is a little tough to believe he landed a five foot jump and it broke, and it is even less likely that he never land backseat ever.....It is likely that the booter was built up five feet high and the lauchend it 40 feet and landed backseat and snap....Then there is the intense outburst, clearly unable to contain his anger....all this undermines his credibility.

Still there is no excuse for wishing violence on other NSers.....unacceptable

Feb 17 2011 10:01PM
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BWalmer
Posts: 9141 - Karma: 12,885
Am I missing something...where is it snapped??

Looks to me that you took an already rockered ski and landed backseat (and/or rode around backseat) repeatedly which caused the ski to rocker more...
Feb 17 2011 10:24PM
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derpina
Posts: 2186 - Karma: 55
Sorry to hear you had such a bad experience with Armada.


I have never had an issue with a single pair of Armadas (that's all I ride) and know a lot of friends, including myself, who have been nothing but stoked on all their products.


Their customer service has also been stellar. They have over nighted me packages before for free.


Honestly your situation sounds very rare. I have always heard all around great things about the company and customer service.


Unfortunately skis sometimes break for silly reasons. It's a bummer it didn't work out, but I can assure you this isn't normally how things go down with them.
Feb 17 2011 10:58PM
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Evilchris
Posts: 2090 - Karma: 44
OP, if you talked with the rep like you "talk" on here then I can almost understand the rep hanging up on you, you appear to be a whiny little bitch. Just because your ski actually snapped when you landed the "5 foot jump" doesn't meen that the damage was actualy done by it. Are you not telling us about the 40 foot cliff that you backslapped the shit out of 20 min before, snapping your core but causing no VISABLE damage? I have more to say but I'll save it.
Feb 17 2011 11:45PM
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NWPA
Posts: 2309 - Karma: 165
im calling bs
Feb 17 2011 11:49PM
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IRockLizzys
Posts: 391 - Karma: 11
In my mind at this point it isn't really an issue that the ski was broken, it's that the customer service rep lost his cool and hung up. Lets all be honest with each other, customer services job is not to fix the problem, it's to take it up the ass from customers as hard as possible. They exist purely to act as a verbal punching bag. Only after the customer busts a massive rage nut are they supposed to give the phone to a supervisor to resolve the issue.
       That being said, a trained customer service rep (I assume a company like Armada TRAINS their CSR's) isn't going to lose their cool if the customer is calm and collected. After seeing how quickly the OP went into rage mode after being questioned by people on this site, I'm going to assume that he tried to pull the typical cocky teenage bullshit "I'm the expert and not you" card and got under the guys skin, causing him to hang up.

tl;dr- Not cool that customer service dude lost it and hung up, but I'm guessing that OP was a pissed him off and got what he deserved.


Side note: It would be interesting to hear Armada's side of the story
Feb 17 2011 11:57PM
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epic_line
Posts: 929 - Karma: 32
Ahahahahahahahahahahahaha

You guys seem to read haft of what i say dont you? so much to reply to hahahahahaha

first off you think im the only one talking shit Quoting AR6rider$ from Feb 17 2011 2:36:41:
Lolque? Shut the fuck up. You sound like a whiny, 16 year old bitch who needs his mommy to fight his battles for him. Why don't you let her post next time? Maybe she can set everyone straight.

And if you read what i said i never asked my mom to call, she insisted and called them...

And i never threatened you guys, i just said if you guys keep talking shit like this your gonna fuck with the wrong person

Also I never made this thread to... wait let me write this in caps so you can read it better
I MADE THIS THREAD TO WARN OTHERS BEFORE THEY DROP 600 DOLLARS ON A PAIR OF ARMADA SKIS.  I NEVER ASKED IF ARMADA WILL WARRANTY MY SKIS SO STOP SAYING ZOMG THE WARRANTY IS VOID YOU HIT A RAIL!!!! I dont give a shit, your not helping get the fuck out.

And to those who skis haven't broken GREAT!!! I'm glad they haven't, but guess what!! mine did. And i do know 1 other pair of alpha 1 that have snapped and a pair of alpha 2 that both skis decontaminated within 2 days of skiing them.


You guys just love the internet eh? place were you guys can act tough and hate every chance you get. Everytime i see a newschooler in public they look like a bunch of goofs that are wearing dresses, but hey if you wana rock that go ahead and do your thang.

And thank you to the people who understand why im pissed off at all these people. I hardly ever post on here, i just use it to keep updated with skiing news and see reviews on products.
Feb 18 2011 12:13AM
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SweatyBallShack
Posts: 2857 - Karma: 58
lol
Feb 18 2011 12:20AM
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epic_line
Posts: 929 - Karma: 32
delaminated*
Feb 18 2011 12:21AM
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IRockLizzys
Posts: 391 - Karma: 11
Wait, if you weren't trying to get them warrantied, why did you call them?
Feb 18 2011 12:25AM
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epic_line
Posts: 929 - Karma: 32
*shakes head* I called them to try and get them warrantied. What i meant was i didnt come on here to ask if i could warranty them,
Feb 18 2011 12:36AM
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californiagrown
Posts: 9794 - Karma: 2,014
you wear oversized LDC...


YOu very much come off as a spoiled, self righteous, whiny kid. Im glad you came on here to bitch and moan about armada. dont get angry when people bitch and moan about you then.

and no one has made threats, or has wished harm upon you. only you have had a hand in that. You are the one who is going to lose his cool and mouth off to the wrong person, if past history is any evidence.
Feb 18 2011 12:45AM
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JakeSalvador
Posts: 2741 - Karma: 1,309
haha this was exactly what i was thinking. this would be super good to know. I would just ask for a new pair just from the customer service problems. i would just say that you were just trying to figure out the warrenty or some shit like that. and then say that he was being a dick the whole time and all you wanted was to figure out if theres something they could do for you. You can always explain in more detail over email. this way, you will hopefully get a reply, from a reliable email address. try to explain where your coming from and how like you dont have a pair to ski on.
Feb 18 2011 1:05AM
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epic_line
Posts: 929 - Karma: 32
I'm 6'3 so i need bigger clothing to fit me better. I'm far from spoiled, I'm dirt poor. My mom cant even afford to buy me clothing so i work my ass off all year to save up to buy ski stuff and clothing or what ever else i need.

Unlike most of the kids on ns i dont come from some well off family, i got a really fucked up life.

And yeah i have fucked with the wrong person, but i dont talk shit around here... where im from you look at someone wrong that knock you out. Guess what i did, i looked at the kid for 5 seconds because he was staring me down then i got stomped and mased.


And please tell me what have i whined about?
Feb 18 2011 1:06AM
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epic_line
Posts: 929 - Karma: 32
If people would read what i have posted, i did said the name... It's riley


Also i'm now in contact with the president of Armada to sort this out



Feb 18 2011 1:08AM
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SweatyBallShack
Posts: 2857 - Karma: 58
ahahahah please. Stop trying to act thug. The worst possible crime in Canada is maple syrup theft.(ah jokes) And Don't bitch about having to pay for your own ski shit. I will admit, my family is pretty well off. That doesn't mean that I don't pay for all of my ski gear. I'm just about to get done selling some of the nicest ski stuff I own to pay for Camp of Champions this summer. You're not the only kid who pays for his own shit. Now go away.
Feb 18 2011 1:36AM
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epic_line
Posts: 929 - Karma: 32
Ahahaha I'm thug? ahahahahahahaha, far from it man. And why dont you come up here and come to some of the bad parts of Canada like the hood in Toronto and certain parts of vancouver like surrey? You go out there around 12 i can almost guarentee you will get jumped. And unlike you i go to a alternative school because i got expelled from normal school, so i hang around with alot of fucked up people.


I'm not bitching about i have to pay for my own shit, he said i was well off and i was explaining to him i wasn't at all


Also i've heard of you kangbang, i was skiing one day and all my friends where talking about how you ruined gear talk and no one likes you because your such a douche.

And kangbang unlike you ever since my skis broke i havent been able to ski because I CANT AFFORD NEW SKIS, i'm happy you have extra ski gear to sell so you can go the camp of champions, but i honestly dont care.


So have fun up there, hell maybe you'll see me up there in the public glacier park. If you do come over and say hi!
Feb 18 2011 2:03AM
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Mt_Baker_Man
Posts: 2012 - Karma: 105
You know, I just warrantied a pair of EP Pros, same thing, but in the nose. One ski had more rocker at the tip. It looked like it warped though, not really broken. But I was polite, TALKED TO THE SHOP WHERE I BOUGHT THEM and got a warranty claim filed through them. I DID NOT GO DIRECTLY TO LINE.

My warranty was honored, and I would even say that EVOGEAR (the shop were I bought them) did way more than they needed too, they are friggin awesome.

So, talk to the shop you bought them from! Armada will be much more inclined to listen to one of their dealers than "just some kid".

And I guess a question for Big L:

In the picture, it looks like you snapped the core at the rear binding screws. Do they have multiple mounts? And what is the DIN set at?

By the looks of it, you split the core lengthwise, like opening up a sandwich. Did the core split, or is the top glass torn away from the core?
Feb 18 2011 2:03AM
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epic_line
Posts: 929 - Karma: 32
I actually ordered it from evogear and i sent the skis to them and they sent the skis to Armada.

The ski snapped under the binding witch cause the binding to be pushed off the ski and 2 of the screws slightly lifted out, witch is where you see the wood showing.

And my din was just recently set to fit my weight from the shop i mounted it at, witch is around 7 and i weigh 170 175ish. Also the bindings are 3 years old so they tend to release often since i the spring has worn down
Feb 18 2011 2:09AM
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SweatyBallShack
Posts: 2857 - Karma: 58
:O I should really change my name back. Kangbang's name is Marcus. I am Kangbang00000001. I changed my NS username to this to bug him.
Feb 18 2011 2:09AM
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epic_line
Posts: 929 - Karma: 32
Also the ski did not totally snapped, the core inside snapped but not where you see it ripped out, it snapped inside the ski like it would if i jump on a 2 by 4 and it slightly cracked in the middle.
Feb 18 2011 2:10AM
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Mt_Baker_Man
Posts: 2012 - Karma: 105
But actually, after reading the rest of the thread... I have concluded that Big L is an immature ass-hat. That is probably why Armada did not warranty his skis.
Feb 18 2011 2:11AM
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californiagrown
Posts: 9794 - Karma: 2,014
never said you were well off. i said you give the impression that you are well off, spoiled, etc.

still giving that vibe. if you were hard, or grew up in a hard knocks culture, you wouldnt be bragging about it to an internet ski forum.

And you aint that poor if you can afford to own new ski equpment and go skiing. i'll say it again, you sound like you are spoiled and entitled.

you got your ass beat in a fight. happens to the best of us. thats not brag-worthy. give it up, no one cares. you sound like a complete douchbag when you talk about how you hope people get there teeth smashed, head kicked in.

Sounds like you have a lot of anger in you right now. From your previous posts, to you getting expelled from school, i can only assume that you have some acting out issues. Just know people dont respond well to you when you become aggressive; people are much more inclined to be helpful, and sympathetic is you are nice, rational, and polite.

I hope shit works out for you.
Feb 18 2011 2:14AM
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SweatyBallShack
Posts: 2857 - Karma: 58
btw I accused you of trying to act thug, then you rejected my claim and proceeded to tell me about how thug you and your community are.

makes sense
Feb 18 2011 2:22AM
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