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November, 2024

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CoreUPT warranty?

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bout_it
Posts: 1233 - Karma: 17
Long story short:

First day on brand new skis (Candide Yard's), my edge broke and got pushed under the base. I hopped on coreupt's site, but it's all in french.

Is anyone familiar with their customer service? They seem like a pretty core (lol) company and hopefully I can replace the ski that broke.
Jan 16 2011 3:06PM
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willy_baller
Posts: 1622 - Karma: 693
Warrantys generally don't cover edge damage because it's caused from rails. So I wouldn't even bother with it. Where is the edge broken? You can generally get those types of things fixed...
Jan 16 2011 3:26PM
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spen-cer
Posts: 1694 - Karma: 652
Go to america.coreupt.com and it will be an english website. Hopefully you can find what youre looking for there
Jan 16 2011 3:31PM
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dom_uk
Posts: 1560 - Karma: 12
still around and going strong in Europe, funny how the industry doesn't always revolve around the USA
Jan 16 2011 4:37PM
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bout_it
Posts: 1233 - Karma: 17
lol

and thanks for the american link. Guess moment of stupidity there.
Jan 16 2011 6:06PM
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TBigCat
Posts: 629 - Karma: 4
they might warranty that.. not sure.
Jan 16 2011 6:28PM
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Yung_Gnarley
Posts: 9092 - Karma: 3,022
.
Jan 16 2011 6:36PM
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kool.aid.man
Posts: 1416 - Karma: 526
still around and going strong in Europe, funny how the industry doesn't always revolve around the USA
Jan 16 2011 7:54PM
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bout_it
Posts: 1233 - Karma: 17
ski for reference.

Click for larger image

Jan 17 2011 9:19PM
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SIX
Posts: 4595 - Karma: 506
Here you go: http://america.coreupt.com/after-sales-service/
Jan 18 2011 6:46AM
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OMGHEDIDNT
Posts: 706 - Karma: 12
wow that's some sick damage
Jan 18 2011 10:05AM
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bout_it
Posts: 1233 - Karma: 17
Sent them an e-mail with pics in it. Hopefully I'll get a reply.
Jan 18 2011 10:15AM
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OMGHEDIDNT
Posts: 706 - Karma: 12
Yeah saw lots of coreupt on the mountain last time i was in France
Jan 18 2011 10:32AM
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DGOskeeze
Posts: 140 - Karma: 34
Not been seeing good things coming from these guys. Just had to epoxy a ski back together because this kid got nowhere with their warranty program. BUMMER! Hopefully they will start making a solid product here soon.
Jan 18 2011 6:51PM
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cbeebzthasteeze
Posts: 1862 - Karma: 85
Damn Tay, first day out?
Jan 18 2011 7:03PM
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SIX
Posts: 4595 - Karma: 506
Products are solid...manufacturing defaults happen to every company out there once in a while.
Jan 18 2011 8:05PM
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