Replying to Binding Screws Pressing out of Base

I wax skis as a buisness, and one of my clients came in.
I noticed that the binding screws are sticking out of the base, not all the way through but they have made two lumps into the base.
I told him to take them back to the guy that mounted them, but he said take it back to the ski company. The ski company said there is nothing they can do and it will make no difference.
Has this happened to anyone?
What did you do?
It seems like it would have an adverse affect on the ski, however the ski company and shop assured him it wouldn't?
I feel like my client should get the skis replaced by the shop that mounted them, but they don't seem to do that?
What should he say? What should I advise?

Sparknotes: Binding screws sticking out of base, although not all the way through.
Does this affect the skis? Does he deserve a replacement?