Replying to Skullcandy Warranty Trouble.

First of all I tried the search bar but it really isn't much help these days.

About two week ago my Icons stopped working through one of the speakers and i tried to go onto the website to warranty them. For some reason their site wont let me log in. I type everything in and it pretty much just refreshes the page and asks to type it in again. I got them to send me a new password and it still didn't work. So I emailed them about the issue and they haven't emailed back in about a week and a half. Has anyone else had this problem?