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the invoice and confirmation you are seeing is the original order. all confirmed updates for any and all size and color changes that are made to orders are updated in an order note that is only visible to us in the office. do not worry as your update, like hundreds of others, will show up with the correct items. I will message you the info now.
These delays are our responsibility to make right and we are doing whatever it takes to do so.
To our loyal customers, please know that no email, voice mail or online message is ignored. There is just no quick fix or overnight solution to return 1,000's of emails, voicemails, and online messages. We have a dedicated team and staff here and along with getting all orders out we will be in touch with all of you with any unresolved questions.
yours is a partial shipment. pants will ship this monday/tuesday and jacket next monday/tuesday. both express.
i am doing this in celebration of catching up on 600 voicemails in 5days.... all voice mails will be caught up by this evening. emails are still stacked but we are charging on em.
and ALL Medium jackets wont be shipped until after christmas? slashh when are the knit kits shipping for people who's order got delayed?