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Atomic's Warranty

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jason...
Posts: 9006 - Karma: 780
Just wondering if anyone has had any experience with Atomic's warranty department? I'm attempting to get a pair of skis warrantied and so far I have messaged them, they requested I send pictures, I sent pictures and now I haven't heard back from them in a couple of weeks. Considering how fast they were to send the first email this is bugging me a bit that they are taking so long.

Here's the damage for reference.
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Plus a few other things like bumps in the base near the tips, edge coming out on the tips, a couple of core shots and some minor delam right underfoot.
Jun 2 2010 8:45PM
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summersover
Posts: 5777 - Karma: 233
no hate but
A) those look like the 08 punx right? i doubt a 2 year old ski would be covered
B) impact damage is gonna bite you also I think
but i hope you can get a new pair since those are totally fucked
Jun 2 2010 9:19PM
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DHogg
Posts: 3462 - Karma: 237
Wow, you did a good job on those.

Hate to break it to you but damage caused from rails will most likely come under the following clause in the Atomic warranty exclusion:
"Damage caused by misuse, abuse, neglect or normal wear-and-tear"

Also, there is a 2 year warranty on that if it was purchased with an atomic binding(it is for Salomon so i'm assuming its the same with atomic) but going by those pics I doubt they will even look twice. But it's worth a try i guess...?
Jun 2 2010 10:04PM
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Scrambles
Posts: 2270 - Karma: 63
i had a pair of this years patents and snapped the core right behind the binding on a afrontflip. they were not warrentied because i had skied rails in the past and it was impact damage
Jun 3 2010 2:16AM
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jason...
Posts: 9006 - Karma: 780
That sounds like pretty crappy warranty service. Damn, they still haven't responded. A simple "no" would be better than nothing.
Jun 3 2010 9:13PM
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onenerdykid
Posts: 6657 - Karma: 10,896
This is also most companies' holiday time, so a lot of their in-house people might be on vacation.  Be patient.  Send them another polite email reminder in a week or so.  But don't hope for too much, you've got some serious impact damage there and they will most likely not cover that...
Jun 3 2010 10:52PM
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I-Ski-AK
Posts: 1378 - Karma: 22
turn off fancy GUI editor under "manage my NS"
Jun 25 2010 10:14PM
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JahJahBinks
Posts: 3567 - Karma: 461
I just got punx, thanks for showing me this hahaha
Jun 25 2010 10:22PM
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