Replying to What do you want to see from a shop?

I know this thread has been made before, but I seem to be having difficulty finding it. If anyone knows it offhand, that would be awesome, but regardless, people have probably come up with new responses by now.

After working in a mildly successful shop for a while and seeing how shortsighted it has been, and how much room for growth there is, it leads me to think there's go to be a pretty strong feeling across the industry. Shops are ok, but could always be better.

So, what things would you want to see from a shop?