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Ski the East??

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Leveroni
Posts: 367 - Karma: 11
I placed a few sticker orders with them last month and still never recieved it I tried to contact them but they have never gotten back to me.
Does anyone have any other problems with there shipping?
 . I know its nothing huge but I do want the stickers before the end of the season..which is just around the corner.
Mar 8 2010 2:41PM
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SteezyOhio
Posts: 6044 - Karma: 60
Radio Ron is the man! no clue what you should do, yet somebody on here will have contact info for you.
Mar 8 2010 2:46PM
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PASKIINGSUCKS
Posts: 9097 - Karma: 777
Start this same thread on skitheeast.net and I'm sure you'll get an answer.
Mar 8 2010 2:51PM
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Leveroni
Posts: 367 - Karma: 11
im hoping it comes today or tomorrow. I sent them an email with the order ID last week.
Mar 8 2010 2:55PM
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wiglaf
Posts: 4877 - Karma: 141
give those idiots a call. the office number is, 802-871-5133
Mar 8 2010 3:04PM
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Rogge
Posts: 5773 - Karma: 3,930
Hey man! Just came upon this thread. Shoot me an email: mike@skitheeast.net and we'll get it sorted. Sorry for the delay!
Mar 8 2010 7:41PM
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Leveroni
Posts: 367 - Karma: 11
Thanks I just did.
Mar 8 2010 10:07PM
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Leveroni
Posts: 367 - Karma: 11

Still no response from anyone or anything in the mail.

Things i ordered the same day from california and Canada arrived here within a week.

Its crazy how I ordered something a 3 hour drive away and still have not gotten that.

Mar 10 2010 10:25PM
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2_fadez
Posts: 7780 - Karma: 4,183
the same thing happened to me. I purchased a shirt, poster and pack of stickers for a friend and he only received the shirt and poster. The sticker purchase was on the email confirmation I got, and on the invoice included with the package, but there were no stickers in the shipment I got.
Haven't gotten a response from them either when I emailed them about it, so I don't know whats going on the StE....
Mar 10 2010 10:30PM
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Leveroni
Posts: 367 - Karma: 11

Im starting to get upset. I understand this occurs once and awhile but to ignore your customers?

So far this is the poorest customer service I have ever dealt with online.

Mar 10 2010 10:34PM
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Hack.The.Pow.
Posts: 1294 - Karma: 25
yeah I kinda agree with this. I ordered a shirt and it took me forever to get. However when I was able to get it, they threw in a free dvd with some stickers!
Mar 10 2010 11:33PM
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Rogge
Posts: 5773 - Karma: 3,930
Did you receive your items? I shipped orders out this past Friday.

As far as customer service goes, I can assure you that we're addressing this issue. We placed a well-qualified intern in place to handle shipping. Instead of informing us of orders not processed due to items being out of stock, he simply placed them aside. Geoff, Rooster, and I are addressing all of these customer service complaints with the utmost sincerity.

I again apologize for the inconvenience and if you still haven't received your stickers, I'll send them out today personally and punch the intern.

Cheers,
Rogge
Mar 22 2010 1:54PM
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dangerdad
Posts: 2228 - Karma: 317
Yea punch Chris good!

No, but seriously guys, STE is the most legit. I am sure this is a minor hiccup for an otherwise flawless and extremely sick company!
Mar 22 2010 1:59PM
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