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November, 2024

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First Drop

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*Dos*Planker*
Posts: 2983 - Karma: 168
I want to start this thread by saying i realize it might need to be in gear talk but i want to post it here so more people see it.

I have recently purchased a hoodie from first drop and these people know what they are doing.  i have never experienced better customer service. The first act that impressed me was there response to a delay in the shipping of the hoodies, the shipping of the hoodies was pushed back a couple weeks and to compensate they gave me stickers and a really nice bandanna. The second and more personal act was when i emailed them about exchanging my hoodie for a bigger size. They responded quickly and said that they would cover the shipping for me to send the package out and for them to resend it.I just thought ns would want to hear about a budding new company really  knows how to correctly do business.
Jan 30 2010 8:21PM
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awsomebob69
Posts: 408 - Karma: 12
my shirt smelled like cigarettes.
Jan 30 2010 8:25PM
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erikK
Posts: 3245 - Karma: 2,329
the seam on my brothers pants ripped within the first week he had them
Jan 30 2010 8:28PM
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skijunkiedtm
Posts: 9229 - Karma: 61
my sweatshirt is a 100% quality.
Jan 30 2010 8:30PM
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Wilsooon
Posts: 321 - Karma: 62
good to hear, it's nice to see someone making a thread appreciating what a company did right instead of the usual thread about how a company screwed up. First Drops a sick company, it was created by skiers, for skiers. Just the way it should be.
Jan 30 2010 8:30PM
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B-runge
Posts: 16558 - Karma: 361
the hoodies are really small
Jan 30 2010 8:31PM
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fratskier69
Posts: 1868 - Karma: 1,271
wow that is sick, my level 1 order has been 1 month late, and i have not gotten any fuckin stickers!
Jan 30 2010 9:50PM
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stormtrooper
Posts: 1191 - Karma: 461
my friends pants ripped on the seem with in a few weeks of riding, then when he emailed them they said to sew it, haha
Jan 30 2010 11:59PM
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hawaiiansteeze
Posts: 3255 - Karma: 3,226
my friend just recieved a purple and yellow XL hoody. it is so fucking small. i cant believe they would advertise that sweatshirt as XL
Jan 31 2010 12:02AM
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psychkub
Posts: 1788 - Karma: 16
i got the XXL and found it small. I mean, it fits, but I wanted something that measured 37" in length, not 34" as the XXL ACTUALLY measures.

I hate the design, but the quality is actually pretty good for the price.

I'm just curious if their samples actually measured what they're reporting the hoodies should measure or if this was some form of false advertising

Looks like the only thing they got right was the outerwear.
Jan 31 2010 5:37AM
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Moonshine
Posts: 903 - Karma: 398
im in NH and STILL havent gotten my hoodie
Jan 31 2010 10:51AM
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.Max.
Posts: 2930 - Karma: 701
i think the hoodies seem smaller is because the zipper goes a lot higher on the neck than a normal hoodie, its more of a jacket style.
Jan 31 2010 10:57AM
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Virtika
Posts: 623 - Karma: 10,949
The larger sizes turned out smaller then they were suppose to be. Because of this we are covering shipping both ways on all exchanges and returns.

Don't like the hoodie? Want to switch? Just email Bill Shrum <bill.shrum@gmail.com> and ask for a free return waybill. We'll get you guys all taken care of!


Jan 31 2010 11:07AM
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TheClap.
Posts: 21670 - Karma: 4,152
this is wht FD is a joke, and the fact that they knew there shit was smaller then advertised and still sent them ouot w/out letting people know? lameeee
Jan 31 2010 11:11AM
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skijunkiedtm
Posts: 9229 - Karma: 61
dude, look one post above yours.
Jan 31 2010 12:46PM
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psychkub
Posts: 1788 - Karma: 16
yeah, sorry, "hate" is such a strong word. Maybe I should have said "slightly displeased" with the design (by design, I mean length and fitting of the hood).

You guys are definitely going above and beyond anything I've ever seen a company do and I'm really impressed by your customer service and business ethic.

Maybe your next batch of textiles will be orchestrated better.
Jan 31 2010 2:37PM
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B.Pol
Posts: 1750 - Karma: 59
I don't know if this is normal for everyone, but mine shedded a lot. What I mean by that is I was wearing a black shirt under it, and by the end of the day the whole back of my shirt was red and fuzzied?
Jan 31 2010 7:04PM
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*Dos*Planker*
Posts: 2983 - Karma: 168
thats actually kinda normal some new hoodies do that
Jan 31 2010 7:09PM
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Nicko1981
Posts: 527 - Karma: 180
I think this happens with new stuff; once it's been washed it will probably not happen.
Jan 31 2010 7:10PM
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B.Pol
Posts: 1750 - Karma: 59
Ok, thats what I was thinking. Thanks
Jan 31 2010 7:12PM
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KR3W10
Posts: 50 - Karma: 13
yeah i just got my hoodie and also thought it was small. but i am very happy that they are willing to cover shipping in exchange for a larger size!
Feb 1 2010 4:43PM
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Moonshine
Posts: 903 - Karma: 398
just got my red xxl hoodie and im so stoked!!! its siiiick. and the free sticker and bandana. but, it is definitely small. but it's fine because i would have returned a normal xxl for and xl lol
Feb 1 2010 5:45PM
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MNS
Posts: 5386 - Karma: 3,241
David Lesh isn't a skier, Hes a tv supa-star!

and he shows this chubby bitch whats up.


Feb 1 2010 9:37PM
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MNS
Posts: 5386 - Karma: 3,241
yeah thats normal, give is a wash and it'll stop doing that most likely. or just wear it a few more times. my jiberish morado did that asl well
Feb 1 2010 9:47PM
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*Dos*Planker*
Posts: 2983 - Karma: 168
they are quality hoodies so people should deff. buy them just order a size larger then you think you need
Feb 1 2010 10:14PM
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Steezegull
Posts: 477 - Karma: 63
the first drop website claimed 37" for 2xl so thats what i ordered. its not gonna be 37" will it?
Feb 1 2010 10:28PM
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psychkub
Posts: 1788 - Karma: 16
nope, it will be 34"
Feb 1 2010 11:17PM
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charlinski
Posts: 10 - Karma: 10
To true I sent them an e-mail and they sent me one back in like an hour and I'm in a completely different time zone. props
Mar 4 2010 3:08AM
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