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October, 2024

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Broken LINEs

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Clifford996
Posts: 1288 - Karma: 28
skiing for my first time this season my heel binding ripped out of one of my lizzies.... FOR THE SECOND TIME... in the same ski. the first time it happened last season i had the original mount holes filled and just remounted the ski but now im beginning to think i have a defective ski seeing as how ive only skiied on them about 30 times.

anyways, i would really like to get in contact with LINE and talk to them about my options. if anyone has had a similar experience or knows how to contact LINE please let me know. i already left a message at their warranty department, but that was 3 days ago and i havnt gotten a call back.

Thanks NS
Dec 21 2009 3:06PM
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Pippin
Posts: 4846 - Karma: 661
Whoever mounted your bindings is responsible for poor installation, not line.
Dec 21 2009 3:17PM
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VCharette
Posts: 4276 - Karma: 1,047
just call them dude it's not that complicated their phone number is on their website....
Dec 21 2009 3:39PM
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JESSE.
Posts: 283 - Karma: 60
^ thats your best option. or go to the shop you bought them from.
Dec 21 2009 4:58PM
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BossHogg
Posts: 189 - Karma: 19
Go back to the shop you got em from
Dec 21 2009 5:04PM
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Clifford996
Posts: 1288 - Karma: 28
yeah i left a message on their customer service line 3 days ago, and still nothing so i thought i would try here
Dec 21 2009 6:25PM
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VCharette
Posts: 4276 - Karma: 1,047

Just call again dude if they still don't answer then bring them to your shop and see what's up...

Dec 21 2009 6:30PM
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Commonwealth
Posts: 3729 - Karma: 11
Meh, could be a defective core. Although I agree that the shop should be held liable first, if they can prove they took all the correct steps in mounting them both times then they could be covered under warranty.
Dec 21 2009 6:54PM
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Clifford996
Posts: 1288 - Karma: 28
sooo just talked to the shop and people at LINE ... its a defective core but since they are the 2007-08 model lizzie LINE basically said "its not our problem, they are out of warranty"

i paid $400 for a pair of skis that only lasted one season.



thanks a lot LINE

Dec 21 2009 7:35PM
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Dylan_
Posts: 9824 - Karma: 1,403
yeah its out of warranty, get the fuck over it.

Dec 21 2009 7:38PM
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Commonwealth
Posts: 3729 - Karma: 11
Shut up. Not everyone buys skis the year they come out.

It's a defective core, so in theory it is Line's problem, not the shop's.

Unfortunately, you're out of luck man.
Dec 21 2009 7:57PM
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dbstar
Posts: 2038 - Karma: 20

that sucks dude, would have expected more from them


unfortunetly everyone here gets wet for line so they most likely will defend the cpmpany over the consumer (99% of the time)

Dec 21 2009 8:02PM
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Dylan_
Posts: 9824 - Karma: 1,403
okay, and that's his problem and should acknowledge the warranty.


warranty starts the day skis are pressed, so take that into consideration when buying skis.

thats why you cant go wrong with liberty with there amazing skis and 3 year warranty.
Dec 21 2009 8:16PM
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Clifford996
Posts: 1288 - Karma: 28
normally i would be angered by your stupidity,

and if i were you i would just "get the fuck over it"

unfortunately my parents DO NOT finance my hobbies and i cant afford a new pair of skis
Dec 21 2009 8:17PM
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VCharette
Posts: 4276 - Karma: 1,047
nice icon
Dec 21 2009 8:23PM
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Midwestjibski
Posts: 1676 - Karma: 77
I loled haha.  But to the thread creator, that's a real bummer man try to get some cheap skis off here on NS.
Dec 21 2009 8:35PM
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Dylan_
Posts: 9824 - Karma: 1,403
had it ever since i made an account, why change it now ?
Dec 21 2009 9:26PM
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iFail
Posts: 2066 - Karma: 65

2010/2011 skis are already being made, so it's not the day they're pressed.  It's normally 1 year from the date of PURCHASE if you buy them new from a shop.  Sometimes it's only through the model year season though(forget which brands).  LINE does it from date of purchase normally.  Still, faulty core is 100% the makers fault..  You're right about the Liberties though.

Dec 21 2009 10:06PM
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Dylan_
Posts: 9824 - Karma: 1,403
oh well, liberty's warranty is from the day they're pressed i figured some companies were different
Dec 21 2009 10:09PM
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PaleCelery
Posts: 7228 - Karma: 609
Liberty is unique in that sense...

My moments are 1 year from the date of purchase, so I have until sometime this spring. I better destroy them this season.
Dec 21 2009 10:36PM
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oldskewl
Posts: 457 - Karma: 10

i like line skis but their customer servicw sucks ass.  I had a pair of blends delam to the core and they dicked around for weeks getting me new boards... they were SLOW to return calls and dragged their feet with their warranty.

I'd suggest going to the shop you got them from and really give them some heat.  Let them know how few days you have on the skis before they broke.  If they dont at least give you a pro deal (1/2 price on a pair of boards let them know that you will tell every single friend u have not to shop there.)

good luck that really sucks

Dec 21 2009 11:41PM
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ReetsAdeets
Posts: 1531 - Karma: 611
Just call and ask talk too somebody. Doesnt really matter who, but theyre more likely too answer if its about buying a product than warranting yours. Also, pm lineskis, and send them some emails
Dec 22 2009 2:00AM
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rozboon
Posts: 1642 - Karma: 868

Write some emails, make some calls, but whatever you do don't be a douche about it. If you're lucky (and I wouldn't be terribly surprised) they may come to the party and arrange you some new skis at cost or something.

Incidentally, almost the exact same thing happened to my Hellbents... ripped out a heel, had a new binding remounted in a different position and ripped that out after about 2 days. Unfortunately in my case it was because the heel had been slightly pulling out (bad core? Fat rider? Who knows) for quite some time and water had got into the core. At least they make an interesting conversation piece on my bedroom wall.

Dec 22 2009 3:00AM
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nine-ghost
Posts: 4 - Karma: 10
Shoot that's harsh. Back in the day I ripped the edge out of my 1260s---> called LINE ---> they talked to my local shop ---> got new skis the next day. I got the first model Invaders ---> delaminated about 3 pairs ---> every time got new skis within' two days. And my last pair had not even delam'd yet and when the new model came out they gave me them for free. Nothing but A+ service from LINE on my end. Hopefully it hasn't changed. =/
Dec 22 2009 4:06PM
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