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November, 2024

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You Gotta Be Shitting me backcountry.com (Rant)

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Z_rob
Posts: 3076 - Karma: 152
Alright so i used to be a big fan of backcountry.com. done many orders from them before but this one is just a joke. so heres the thing.

i ordered POW STEALTH MITTENS from them about 2 weeks ago. Got the package in the mail about a week ago and they were POW TORMENTA MITTENS, so i got on their chat thing and got a return/exchange going and sent back the tormenta mittens and they said they would send me the right ones this time. Well i get another package today from them, im assuming its the right mittens but no i was wrong... they sent me the TORMENTA MITTENS...AGAIN!!!...

So i call them and im basically like wtf is this a joke. So now i have to go through the whole return process again which by the way is kind of a pain in the ass. Sorry for the rant im just pretty pissed about this whole issue. I ordered my mittens hoping that they would be here by opening day. which was last weekend but since the first order was messed i didnt get that opporotunity but now im not going to be able to use the mittens i want for the 2nd weekend of the season. its just getting a little ridiculous. I can't wait to see what the 3rd package has in store...
Nov 24 2009 9:45PM
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T_orageskiier
Posts: 580 - Karma: 13
lol thats ballz man atleast its not skis or anything haha
Nov 24 2009 9:48PM
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LockyK
Posts: 404 - Karma: 16
i ordered those same mitts from backcountry along with some other stuff and it was all fine for me. even got it delivered to australia in 6 days.
Nov 24 2009 9:51PM
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ECfreeski3
Posts: 12019 - Karma: 126
would your anger dissolve into laughter if the third package was more tormentias?
Nov 24 2009 9:52PM
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dbotski
Posts: 61 - Karma: 60
maybe you should support your local shop.
Nov 24 2009 9:54PM
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Deletedtoday
Posts: 4060 - Karma: 398
gear talk newb
Nov 24 2009 9:54PM
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Z_rob
Posts: 3076 - Karma: 152
most likely. then id just cancel my order completely and ask for a refund. but then again if i asked for a refund of american dollars they'd probably send me fucking pesos knowing them
Nov 24 2009 9:55PM
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Peter.
Posts: 23796 - Karma: 13,014
backcountry is a legit site, this is literally the first time i have heard anyone have problems with them

they always get my stuff right
Nov 24 2009 10:12PM
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DBAKE
Posts: 3031 - Karma: 340
Dude zach I have mittens you can have, used 1 time dakines, nice and warm bastards.
Nov 24 2009 10:19PM
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[BRI]noceros
Posts: 2319 - Karma: 40
this
Nov 24 2009 10:23PM
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mr.green
Posts: 590 - Karma: 50
thats too bad, hope it didnt ruin backcountry for you because they have probably the best return and warranty policies ive ever heard of, you can ski on a pair of their skis all year and return them at the end of the year and get full refund for them, well i think there's like two companys they dont do that for but still, so legit, sorry about your gloves
Nov 24 2009 10:27PM
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Way*Mo
Posts: 671 - Karma: 2,185
You can't do this anymore because people abused the privilege of their return policy to much. Thanks. It is now a 30 day return policy on all of their sites, and the item must be returned new.
Nov 24 2009 10:32PM
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Z_rob
Posts: 3076 - Karma: 152
really? cause if so im just gonna cancel my order.

what size? insulation? leather?
Nov 24 2009 10:44PM
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benk
Posts: 1342 - Karma: 988
it is kinda funny they sent you them twice. Wouldnt be funny if it was me but its funny to hear

but backcountry is the most legit site around. It might be some seasonal workers that dont know what they're doing. their Stoic brand looks amazing
Nov 24 2009 11:00PM
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theo79
Posts: 305 - Karma: 70

backcountry is definitely legit. Everyone makes mistakes once in a while. It sucks when it happens to you, but maybe theyll send you a free gift?

Nov 24 2009 11:02PM
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steezyjibber
Posts: 15967 - Karma: 11,026
i lol'd at this post


however, sucks about your situation. i never even considered backountry to screw up
Nov 24 2009 11:05PM
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zerospinskier
Posts: 4867 - Karma: 350
False. They still have the same return policy for the regular store and outlet.  They did, however,change the return policy for the steepandcheap type sites to a 30 day return policy. I love Backcountry so damn much, it's so legit it seems fake.
Nov 24 2009 11:12PM
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powderhound100
Posts: 2510 - Karma: 144
^^
Nov 24 2009 11:29PM
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thelizards
Posts: 4042 - Karma: 43
.
Nov 24 2009 11:58PM
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Candy
Posts: 1051 - Karma: 176
The unlimited warranty makes it way worth it to buy stuff there. It has saved me so much money from my stuff breaking and stuff.
Nov 25 2009 12:02AM
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DBAKE
Posts: 3031 - Karma: 340
eather a L or XL, comes with mitten liner, that can be removed, and yes insulation, and no not leather.
Nov 25 2009 12:02AM
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benk
Posts: 1342 - Karma: 988
honestly I've never had a good experience at a local shop.  At least in portland, bunch of hipsters that dont know anything about what they're selling.  a couple months ago I had a guy tell me the shop couldnt mount my 120mm brakes over my 130mm skis..pretty much talked down to me the whole time over 5mm of flex in the brake.  Told him to talk to the tech about it cause they'll work.

This is why i go to backcountry/evogear.  They're very willing to help. know their stuff, and plus i dont have to deal with annoying salesmen who think they're the shit cause they work at a ski shop.

i agree its good to keep your money local but when you have a store with the reputation backcountry does (shipping, returns, customer service) there isnt a reason to go anywhere else.
Nov 25 2009 12:10AM
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sicmainefilms
Posts: 167 - Karma: 10
I work for Backcountry.com, PM me and I'll help you get this resolved!


Nov 25 2009 12:22AM
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saskskier
Posts: 4774 - Karma: 10,005
I'm down for supporting my local shop when I need gear whether its bmx/ski/camping/etc. unless:

a) the shop doesn't support/carry the brands I want
b) prices are outrageous (ex: last year's Dumont's for $1100 cdn)
c) those working at said shop are dicks (people are good at mine, just kinda out of touch)
d) techs don't know what they are doing

In all other cases I agree with the SUPPORT YOUR LOCAL SHOP theory!
Nov 25 2009 12:49AM
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B-runge
Posts: 16558 - Karma: 361
yeah bc is the most legit

and
"would your anger dissolve into laughter if the third package was more tormentias?"
i lol'd at this
haha
Nov 25 2009 12:57AM
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snowboardersrule
Posts: 1077 - Karma: 15
that sucks about them screwing up twice. but you can't complain about their returns process. they have the easiest return process of any online retailer. bc.com is so good i feel bad that local shops have to compete with them. its not fair competition in anyway, except bc can't tune/mount/repair hardgoods.
Nov 25 2009 1:36AM
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gakc
Posts: 244 - Karma: 40
whata nice guy!!
Nov 25 2009 1:45AM
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K.C.Deane
Posts: 1730 - Karma: 315
evogear.com


Nov 25 2009 2:01AM
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jibjunkie
Posts: 3807 - Karma: 191
dude they will get it right. my friend bought some ninthwards two years ago which he broke in half on his summer setup and they are refunding him full money back. only thing is he had to ship the broken skis back to them but seriously i think theyre super legit.
Nov 25 2009 11:32AM
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Slinger1x1
Posts: 8853 - Karma: 66
don't cancel
just ask for a STEEEEEEP discount on the gloves, over night shipping, and ALLLL shipping fees reimbursed.
they will do it
Nov 25 2009 4:31PM
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KennyC
Posts: 1922 - Karma: 46
haha that sucks. i ordered those same mittens. they are so sick i love them!!! they're leather though so you have to take extra care of them, but i had some leather gloves that lasted 4 years!
Nov 25 2009 7:08PM
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mason-
Posts: 955 - Karma: 45

backcountry is soo legit, its definitely my favorite place to shop

Nov 25 2009 7:24PM
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123ski
Posts: 7374 - Karma: 1,415
Yo,

I am the BC.com rep on NS.  Sorry to hear about your problems with the order.  Sometimes when this happens it is because the company, POW in this instance, sent us the Tormenta Mittens rather than what we ordered.  From September through December we get so much inventory we may not catch the mistake.  Hit me a P.M. with your order number and I will make sure this get fixed in our inventory as well as make sure you are compensated for the time it took for you to return the gloves twice.

Thanks,

Josh
Dec 1 2009 7:33PM
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californiagrown
Posts: 9794 - Karma: 2,014
dude is too legit!!  BC.com is the best out their
Dec 1 2009 7:40PM
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