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Shout out to Salomon

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mattj
Posts: 225 - Karma: 19
Hello NS community.

I just wanted to relate a great story (or that is: a story that turned out great for me) about how Salomon treated me recently.

In 2002 (Feb), I bought a pair of Pocket Rockets. In Feb 2003 the tip on one of them separated. Sent them in for Warranty. Salomon repaired the ski and I got the same pair back. No more problems with that tip or the other one.

Fast forward to Feb 2004. The same ski where the tip separated the previous year broke just behind the rear binding. The usual break. I was having an awesome day though so I just went to the Collingwood Sporting Life and bought a new pair of Pocket Rockets. After the day of skiing I went to my local Sporting Life and sent the 2-year old skis in for a potential warranty. At the warning of the manager there, I was fully prepared to not get this warranty.

Less than a month after I sent the skis back, I get a call from Sporting Life telling me there is a credit waiting for me at the store. I'm like 'huh? credit? Where did that come from?' I go to the store to investigate and it turns out that Salomon creditted me $600!!! I put the money towards Public Enemies so that I can spare my Pocket Rockets the abuse that park skiing puts on them (they really are more for off-piste anyways). Now I have two awesome brand new skis and I couldn't be happier.

Thank you to Salomon for your fantastic commitment to your product and your customers!


-m
Mar 22 2004 9:03AM
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skiinjected
Posts: 631 - Karma: 11
salomon sucks











dont take life too seriously, you will never get out alive


Mar 22 2004 9:09AM
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acc
Posts: 4122 - Karma: 222
^agreed

h3o films
Mar 22 2004 9:18AM
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aclsarescary
Posts: 4010 - Karma: 31
^agreed agreed




*the Jeans are coming*
Mar 22 2004 9:21AM
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spyder1
Posts: 1529 - Karma: 11
haha salamon does suck. i had 1080s and they split. salamon fixed them and they split again and now i have a new pair. they gave me a new pair and no credit.
Mar 22 2004 10:06AM
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J.D.
Posts: 21362 - Karma: 5,142
^That doesn't suck. At least they warranteed them. However, it would be better if their skis didn't break quite so much, or maybe if they cost less money.


J.D.'s Hall of Fame for Stupid Posts:

''mad trix is a gay name. go with the k2's.'' -Linepunk

''Dude, Americans or Canadians didn't invent english, the British dudes did.'' -Chauncy

''Gay people are fags'' -Atlantaski

''dude i am literat i just cant spell worth shit u got prob with it bitch'' -Bridgerbowlskier

''Gay marriages are gay.'' -SUpilot

'if it werent for women, i wouldnt have to wear condoms' -Hucksterjibber
Mar 22 2004 10:09AM
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wrenegade
Posts: 6631 - Karma: 41
seems like you've been treated pretty well by them, but i know that is not the case with many others. my friends went through 3 pairs of pocket rockets in 4 ski days. (he kept having to wait for new pairs to come in) and after the last time even though it was still within the warranty period gave him a partial credit. so he told them to go fuck themselved and bought scratch BCs.

he didn't touch rails once, and only skis big mountain pretty much, he's just a big guy (6'3', 235) and foam cores blow.





wow good observation! You are officaily the new ns genious. You can pick up your award after I shove it up your ass. - Phrosty
Mar 22 2004 10:11AM
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patrickcowan
Posts: 3713 - Karma: 218
they suck





your it

you were born free and free you shall remain
Mar 22 2004 10:12AM
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skimack
Posts: 2458 - Karma: 33
Yeah, that's really cool that when your skis break, they send you new ones, or you could just buy a pair of skis that doesn't break all the time...
------------------------------------------------------
What's on the other side of that wall?
-'Death.' (Johnny D. after Kristi fell off the back of the PBP wall in 1242)

'I'm in his nigger crew' (my little brother in response to my statement that he was in my 'digger crew')

'My knee hurts' (Jeff Merat after grinding a lunch table for an hour instead of sitting in the ski patrol shack for his torm mcl and acl which he got earlier that day.)

'I'm not asking for any help, just mabe for you to get off your ass.'(my dad)
Mar 22 2004 10:38AM
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mattj
Posts: 225 - Karma: 19
I'd like to see equipment that doesn't break when put under constant heavy use. Not just skis, I'm talking any equipment. Skis break; that's a fact in skiing. The fact that a company stands behind breakages is in my opinion amazing, especially when it's so SO easy in this industry to just say 'it was abused. No warranty.'
Mar 22 2004 10:46AM
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Pipe_Munky
Posts: 10888 - Karma: 2,184
why do you own pocket rockets in ontario? there is no off-piste here!





SKIER'S IRRESPONSIBILITY CODE
1.ski FAST at ALL TIMES
2.take MAX air at EVERY opportunity
3.POACH everyone's favourite lines
4.IGNORE all posted signs
5.EVADE patrol at all costs
6.SMOKE big fat stinky ones
7.DRINK to excess

**VIVA LA RESISTANCE**
Mar 22 2004 11:42AM
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west
Posts: 5229 - Karma: 36
Your skis broke...so you just bought another pair that day...?




better to burn out...
...then fade away
Mar 22 2004 11:58AM
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Jib_This
Posts: 8272 - Karma: 9
This story is amazing for a few reasons:

1- Salomon gave him a credit for 2 year old skis(1 year out of warranty, unless he got salomon bindings at time of purchase)

2- Sporting Life helped a customer.

3- Sporting Life helped a customer warranty skis and actually got results in a reasonable amount of time.

I'll admit it, I'm impressed. VERY impressed.



TMC WUUUUUUUUUUUUUT
WE KILL YOU
SKIER: How would you describe your style?
PJ Cliche: Total skate influence. Even doh dis is on concrete, an you are face sideways, an it has sweet fuck all to do with ski, skate 'as play a huge role wit my steeze.
Mar 22 2004 12:16PM
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mattj
Posts: 225 - Karma: 19
Pipe Munky, I travel as much as I can. I was in Whistler when I originally got them and they have been all over since.

West, yes, that is correct. It was the most easy-to-justify savings account dip I ever took...
Mar 22 2004 12:32PM
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dilla_says_go
Posts: 5333 - Karma: 168
fuck all of you guys, im sure half of you have never even owned salomons. salomon has a pretty reasonable warranty program, so up yer nose with a rubber hose kotter!
...............................................................................................

-steve [always clownin, never frownin. s.1986]

[i treat each day like its game seven in overtime.
born to shine at home and over border lines.]
Mar 22 2004 12:40PM
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skisebski
Posts: 5970 - Karma: 21
nice story




-getting an inch of snow is like winning 10 cents in the lottery-
Mar 22 2004 1:40PM
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Irotate360
Posts: 6836 - Karma: 22
^^word, and i broke a pair once and they sent me a new pair easily. i have never had a complaint about them. though i will be goin with a new ski next year






XxXxXxXxXxXxXxXxXxXxXxXxXxXxXxXx

'LOVE US, HATE US, RATE US, THE BOTTOM LINE IS U AINT US '

-thanks Good
Mar 22 2004 3:05PM
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SuzGraham
Posts: 227 - Karma: 79
thats sweet- wish I could say the same thing about rossi... your skis break? your screwed
___________________
Best run of your life, today
Mar 22 2004 3:09PM
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enick
Posts: 2468 - Karma: 26
i dont think i will ever buy salomans
if it were easy it would be called snowboarding - K2

im rich biatch

yvan eht nioj

5158
Mar 22 2004 3:13PM
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always_ski
Posts: 595 - Karma: 10
I found Salomon to be pretty good on Warrenty even if replacements took forever to arrive
Mar 22 2004 3:28PM
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hexum
Posts: 840 - Karma: 10
i like my 1080s for park... i can overpower them elsewhere though... gonna get some pistols

High North session 4
Mar 22 2004 4:22PM
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J.D.
Posts: 21362 - Karma: 5,142
To the guy above: Rossi is fine as long as you use rossi bindings.


J.D.'s Hall of Fame for Stupid Posts:

''mad trix is a gay name. go with the k2's.'' -Linepunk

''Dude, Americans or Canadians didn't invent english, the British dudes did.'' -Chauncy

''Gay people are fags'' -Atlantaski

''dude i am literat i just cant spell worth shit u got prob with it bitch'' -Bridgerbowlskier

''Gay marriages are gay.'' -SUpilot

'if it werent for women, i wouldnt have to wear condoms' -Hucksterjibber
Mar 22 2004 4:28PM
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hellmut
Posts: 1460 - Karma: 29
LINE skis suck, they are so poorly made, and they fall apart. Next years looks good for them though
Mar 22 2004 6:44PM
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Public_Maverick
Posts: 3255 - Karma: 11
i do not oblige to salomon very much either k2 woot woot

''take me me down to the paradise city where the grass is green and the girls are pretty.''
-damn dirty ape
Mar 22 2004 8:47PM
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apestead
Posts: 1861 - Karma: 28
fuck salomon, your a dork, pocket rockets are for old men and ski patrol, who says off-piste? lame.......
AGAGASDGAGDAGSDAGASGDsdg
cody is cuter
Mar 22 2004 9:38PM
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mckeeman
Posts: 2674 - Karma: 122
you should have spent your credit on some head madtrix instead...then you would never have to deal with a warranty again....



When in doubt...FSI


...fuckin send it


work to live...not live to work.
work to ski...but only if you ski to work. The simple equation to skibumming 101
Mar 23 2004 1:55AM
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Baker
Posts: 1615 - Karma: 18
^shameless plug




__________________________________________________
- Josh Rainey
- Jackson Hole

I ain't the type of brotha made for you to start tessin', give me a smith and wesson and i'll have niggas undressin' -nas

My state of mind purple


'hide it in a vibrator and then stick it up your butt and let it vibrate the whole plane ride and through customs. good luck hiding your tiny ass boner while you do it.'-ericpollardkillsit

my gfs sister is fucken hot, so is her mom, i lay in bed at night with my hand on my dick thinking about an incested orgy with the 3 of them, i blow so fast-Lateralis
Mar 23 2004 7:40AM
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skisebski
Posts: 5970 - Karma: 21
i like to ski




-getting an inch of snow is like winning 10 cents in the lottery-
Mar 23 2004 3:04PM
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skiinjected
Posts: 631 - Karma: 11
salomon skis suck











dont take life too seriously, you will never get out alive


Mar 23 2004 7:49PM
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C.Royce
Posts: 1031 - Karma: 187
Salomon fucking sucks when it comes to warranties, thanks Salomon for 140 verse 7s after I broke my 720s, you suck! I'm never buying salomons again.
Mar 23 2004 8:04PM
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schlonginator
Posts: 3971 - Karma: 27
you suck salomon rocks




___________________________
''Shake it like a polaroid picture''
Mar 23 2004 8:22PM
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skisebski
Posts: 5970 - Karma: 21
i like my 1080




-getting an inch of snow is like winning 10 cents in the lottery-
Mar 23 2004 8:39PM
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