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Does Saga still have bad service?

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Cincher
Posts: 3403 - Karma: 535
I've heard quite a lot of negative things about Saga and it's customer service, and I'm wondering if that is still true or if anybody has seen box improvement. Thoughts?
Oct 31 2009 10:17PM
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Larz-the-Ninja
Posts: 2976 - Karma: 14
their customer service isnt great during the preseason because they're busy with pre-orders and this years outerwear line. Usually though if you try hard you'll be able to get a hold of someone within a day or two, at least I have. hope that answered your question
Oct 31 2009 10:22PM
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JOP177
Posts: 392 - Karma: 424
Here's my experience with them:  They have great service once you get a hold of them, which is sometimes difficult.  They replied to me within 2-3 days which i though was very good.  I split a suit with someone and they offered to send the pants to me and the jacket to him which was awesome.
Oct 31 2009 11:33PM
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Cincher
Posts: 3403 - Karma: 535
Thank you, that helps me a lot.
Nov 1 2009 12:57AM
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Bridges
Posts: 193 - Karma: 16
Yeah they can be slow to respond to e-mails during the pre-sales.  A lot of people end up losing patience and start sending a bunch of unnecessary e-mails trying to contact them, which just ends up slowing down the process for everyone.  They best way to contact them is to be polite and specific with your e-mail and they will get back to you.
Nov 1 2009 1:22AM
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Snowgoner
Posts: 5047 - Karma: 964
they can be bad, and they can be very good.
my experience with saga was very good.  i ordered a suit in april, and i got it in a week.  then again, i've heard some horrible stories by other customers.  just search around a little, and look at some prior threads on their service.
Nov 1 2009 8:54AM
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factory81
Posts: 3967 - Karma: 63
Name of the topic should be has Saga improved their customer service?
Nov 1 2009 8:56AM
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mpaone4392
Posts: 143 - Karma: 9
its not that they had bad service, its just that there is soo many people trying to get a hold of them it takes a while to respond
Nov 1 2009 10:41AM
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Durtschi
Posts: 6897 - Karma: 1,878
I am always happy to try and help answer questions, The staff is real small at saga but we want customer service to be on top of what we offer at saga outerwear. I check my email everyday and if you guys have any questions I will be happy to help you out.


if you want my email it is



tdurtschi@sagaouterwear.com
Nov 4 2009 1:16PM
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Cincher
Posts: 3403 - Karma: 535
Thanks Durtschi.
Nov 4 2009 1:19PM
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Fish_Sandwich.
Posts: 9108 - Karma: 16
Well that pretty much ends the thread.
Nov 4 2009 1:24PM
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J-Wallz
Posts: 1264 - Karma: 54
i have never had to wait more than a day to get a response to an email and so far they have really hooked me up by going out of the way. ex last april i orderd a scuba 2 jacket in large and turns out it just sold out but the went all the way to finding an unused one from one of the pros and sent it to me. so stoaked to get it.
Nov 4 2009 3:21PM
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