yeah i ordered some poles from them and my friends dog chewed the grips and baskets. so i emailed Anthony and asked him if i could get some new grips and baskets for like 10 bucks. he emailed me back saying that they didnt make any extra grips but they made extra baskets and that he could hood me up with some free of charge. so i was like "sick!". today i got my baskets and with them was the best grips joystick makes. free of charge! yeah just wanted to say that if your planning on buying poles, buy joysticks cause there one of the best companies out there.