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My expirence with volkl

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Thibs101
Posts: 70 - Karma: 26

So  last year i bought my self a new set up, got some Volkl wall with some marker griffons. They were sick and all untill the sidewall broke not even  half way in the season.

So i sent them back to volkl so i could get my warenty. They told me i could eather get the 08 wall or wait till nex year and il be able to get the 2010 one no extra charge or annything. so i decided to take theyre ofer and just ski with my old rossy's for the rest of the season.

Last week i caled the local ski-shop to see what was going on with all my stuff. they informed me that the REP did not order my volkl walls from the compagnie and they ran out of my size of ski. they basicly told me tuf luck buddy but u can get anny other ski. so basicly right now im super pised and i just wanted to share my shitty experience with Volkl and there lack of customer service.

Oct 4 2009 2:15PM
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hollygrove
Posts: 7845 - Karma: 93
bummer
Oct 4 2009 2:19PM
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BWalmer
Posts: 9141 - Karma: 12,885
that sucks, but it sounds like it was the reps fault, not Volkls. Call up Volkl and see if they'll ship it to you directly, or pick any other ski you want - there aren't many skis out there more expensive than Walls right now (retail), I would pick something new for sure if you can't get Volkl to give you a new set. Usually Volkl has excellent Customer Service so they should be pretty good about this (especially if you still have all the info about your first ski). Good Luck man.
Oct 4 2009 2:40PM
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SHampson
Posts: 2355 - Karma: 1,180
They'll probably give you a money warranty, I think they were going to for my friend Dirtystyle.  Then you could just buy any other ski.
Oct 4 2009 2:44PM
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jsex
Posts: 66 - Karma: 13
that's a real downer man, but from my experience if you contact volkl directly about warranty issues they will try to help as much as they can...i got the 09's in april of 08 because i had a sidewall issue as well...and when i destroyed the tail of my 09's last april ('09) they sent me a single ski that had a broken mate (so basically i could remount on another ski so i wouldn't have to worry about the broken ski)...pm me and i can send you their number if you need it, but i'm sure if you explain everything they will hook you up with something...
Oct 4 2009 2:56PM
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wintersway
Posts: 5115 - Karma: 128
sounds to me like your local shop fucked that up when they talked to the rep. speek with volkl directly and you will get either the 2009 or the 2010 walls for free i bet.
Oct 4 2009 3:34PM
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BMskier
Posts: 3363 - Karma: 365

volkl is legit with customer service.. idk what your talkin about

Oct 4 2009 6:23PM
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Cant-Er
Posts: 1314 - Karma: 2,244
sounds like the shops or Reps fault in this case...

from my experience working at a shop... some companies are legit enough to call around to some shops and if they have something in inventory you would like (the shop)  the company will purchase it from the shop, if the shop agrees and will send it out to you.  kind of rare but its worth a shot because i've seen some companies do this before... and if i recall correctly volkl customer service was very easy and non-painful to deal with compared to others.
Oct 4 2009 7:33PM
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DirtYStylE
Posts: 3652 - Karma: 8,889
I sent my skis in about a week ago due to a sidewall issue also, it was on the tail. They are sending me next years models as far as i know.
Oct 4 2009 11:03PM
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MEGAZORD
Posts: 4531 - Karma: -8
Call the company, your rep forgot about you/ he doesnt like that shop. 
Oct 4 2009 11:11PM
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ThaLorax
Posts: 21085 - Karma: 8,464
why would you be pissed? they ran out and offered you ANY OTHER SKI.  i'd be stoked.
Oct 4 2009 11:33PM
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MEGAZORD
Posts: 4531 - Karma: -8
exactly.  Time to pick out something better than walls.
Oct 5 2009 1:25AM
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ThaLorax
Posts: 21085 - Karma: 8,464
"i'd like to take up that offer for a pair of your dope ass new Goats please, or possibly some Chopsticks for the Katanas or the Karus.  K Thanx for the fuck up Volkl. Peace outside"
Oct 5 2009 1:54AM
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jnizzle
Posts: 365 - Karma: 75

yeah man idk why that happened volkl people are super cool.

the rep in tahoe (Jamie) is one of the coolest guys i know and he will do anything possible to get you what you want.

Oct 5 2009 12:38PM
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yeahitsdave
Posts: 1315 - Karma: 10
Seriously, snag some chopsticks or gotamas, even if you arent going to ski them and trade them for something else if you can't get walls. this seems like a no brainer.
Oct 5 2009 12:41PM
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KansasCityKilla
Posts: 90 - Karma: 11
not surprised one bit.
Oct 5 2009 1:47PM
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ThaLorax
Posts: 21085 - Karma: 8,464
that's two idiotic posts I've seen you post today, one of which you scared off an older member, and I've only been online for 10 minutes.  Volkl (or the rep more likely) fucked up and ran out of the ski he wanted so the company offered him anything else he wants.   That sounds like superb customer service to me.
Oct 5 2009 2:14PM
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Pwn.Mode
Posts: 1061 - Karma: 10
when i warrantied my armadas they didnt have the ski i sent in so they gave me my pick of any. call volkl up and tell them you want _____ ski and see if they got it. get the most expensive shizz and sell it for somthing else.
Oct 5 2009 3:32PM
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Thibs101
Posts: 70 - Karma: 26
yeah but what park ski is beter than the wall? / i dont want anny salomon
Oct 5 2009 3:48PM
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ThaLorax
Posts: 21085 - Karma: 8,464
read your own thread man. people are telling you to get another ski and sell it or trade it for another pair of walls.
Oct 5 2009 3:56PM
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Thibs101
Posts: 70 - Karma: 26
i dont realy feel like dealin with that id rather jsut go thrue the dealer. ya no what im saying?
Oct 5 2009 4:12PM
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Balto
Posts: 25985 - Karma: 4,404
dont blame volkl, not their fault, blame the shop/rep
Oct 5 2009 4:24PM
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TheBeardedOne
Posts: 2286 - Karma: 58
bingo, rep fucked up, call volkl and see what they can do. if they can't help you then your shop owes you some new skis.
Oct 5 2009 4:34PM
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spliff.Life
Posts: 7847 - Karma: 1,549
well basically the ski industry is run by kids like us, so nothing gets done and its a pretty shitty run industry in general with no reliability, honesty, or doing the right thing, he probly forgot and went skiing or something
Oct 5 2009 4:37PM
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spliff.Life
Posts: 7847 - Karma: 1,549
im saying kids like us grow up to run the ski industry
Oct 5 2009 4:38PM
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.jon
Posts: 2121 - Karma: 345
here's the thing... you can't talk directly to Volkl.

I tried doing this during my warranty process but they said I needed to go through my shop for anything to be dealt with. I then asked my shop if they would simply let me speak with Volkl while they were on the phone with Volkl but they wouldn't let me even have a minute on the phone.
Oct 5 2009 4:47PM
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TheBeardedOne
Posts: 2286 - Karma: 58
speak for yourself buddy, i've made multiple phone calls to volkl, they're always pretty cool.


i do work at a shop though..
Oct 5 2009 4:49PM
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Balto
Posts: 25985 - Karma: 4,404
your shop sucks then, you are always able to contact volkl directly, i did it when i broke a bear of GS skis a few years back, my rep didnt have any so he gave me a number for some distribution manager or something and 30 min later i have a pair of new skis being shipped to me. volkl is a good company, and i promise you they have some walls in your size at their warehouse
Oct 5 2009 5:04PM
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.jon
Posts: 2121 - Karma: 345
yeah i would say that's because you work for a shop. however, i did get new skis for free at the end of my whole deal so i can't complain about that. what i can complain about is that they initially tried to give me used skis that were drilled twice and were the year (07-08) that volkl walls had all the durability issues, and i never got to talk with volkl during those 2 months
Oct 5 2009 5:06PM
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