Skullcandy Warranty?

Posts: 1319 - Karma: 52

Karma: 52

Posts: 1319

Insane

How is the Skullcandy warranty? what i mean is how fast do they get the new headphones back out to you, convenience, is it worth it etc.
I got a free pair of icons from Jib academy and they broke within the first week. it wasnt from anything aggressive, but it get all distorted if you slightly move the part where the plug meets the cord.
do you think i could warranty a free pair of headphones?
and i know i will get a few d bags telling me just to buy new ones,
but why should i if i can get a new pair for free.

Apr 8 2009 12:49AM

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Slinger1x1

Posts: 8853 - Karma: 66

Karma: 66

Posts: 8853

Crazy Fool

just fill out one of these and send them in
http://www.skullcandy.com/warranty-information.html

dont tell them you got them as a gift because that sometimes voids that warranty

Apr 8 2009 12:52AM

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49566738265

Posts: 0 - Karma: 7,704

Karma: 7,704

Posts: 0

Newb

WTF are you talking about.

Anyway, Skullcandy is so great about warranty. Just send in a request and I'm sure you will be fine.

Apr 8 2009 2:18AM

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Silence

Posts: 16030 - Karma: 150

Karma: 150

Posts: 16030

Post Whore

THey basically have a conditional lifetime warranty

The condition lies if you trashed them skiing, e.g. fell on them and they exploded.
In that case, they will give you 50% off a new purchase

Otherwise - straight up replacement.

Apr 8 2009 4:28AM

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B-runge

Posts: 16558 - Karma: 361

Karma: 361

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Post Whore

not necessarily true.
ive fucking destroyed headphones, like just sent in one earbud or just like one part off icons and they always replace them.
just always warranty under the thing where it says its their fault, write a lengthy description of what happened and you should be good. they have never denied me, sometimes it takes a long time, but recently it was 1-3 weeks

Apr 8 2009 7:25PM

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Silence

Posts: 16030 - Karma: 150

Karma: 150

Posts: 16030

Post Whore

Straight off the website

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WARRANTY INFORMATION

Thank you for purchasing Skullcandy products.

If you are trying to register your new Skullcandy product please visit the following registration page.
If you are having trouble with your product, please fill out the form below to request warranty assistance.
All Skullcandy products have a limited manufacturers lifetime warranty in two categories:

Defective Product Replacement: We will gladly replace any defective Skullcandy product. Please write a detailed description of the problem below so our team can serve your needs quickly.
Aggressive Listening Discount: All Skullcandy products that fail due to "aggressive listening"--that is, if Skullcandy products fail or break due to a crazy crash on the mountain or a violent head-banging session... or any other reason that is not a product defect, we will still hook you up! Send in whatever remains of your product, and we will send you a coupon good for 50% off any product in our Online Shop.

* Please fill out a separate warranty form for each defective product that you intend to submit for warranty replacement, or the aggressive listening discount. Each product needs its own warranty claim in order to be processed, if you send in multiple products but only fill out the form once you will only receive one product replacement/discount coupon.

Apr 8 2009 7:48PM

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B-runge

Posts: 16558 - Karma: 361

Karma: 361

Posts: 16558

Post Whore

i realize it says that, but its not true.

Apr 8 2009 7:58PM

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aznsteeze

Posts: 1319 - Karma: 52

Karma: 52

Posts: 1319

Insane

i read all that shit on their site.
i am wondering from personal experience how long it takes etc.

Apr 8 2009 11:53PM

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49566738265

Posts: 0 - Karma: 7,704

Karma: 7,704

Posts: 0

Newb

My turn around was about 10 days. Pretty quick.

Apr 8 2009 11:54PM

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oldskewl

Posts: 457 - Karma: 10

Karma: 10

Posts: 457

Ridiculous

My personal experience. I have returned ti's and lowriders. They were both replaced no questions asked. I live in PC and walked in and walked out 3 minutes later with new headphones. I have to assume they will be equally chill doing the same via mail

Apr 9 2009 2:01PM

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