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Hey im thinking of geting the salomon suspects and i like the lighter wider skis and im wondering are they heavy or light for a ski?
That's what he said in the Salomon thread that got deleted (why?).
Due to "impact damage" or something like that.
SUSPECT ARE SHITTY SKIS DON'T BUY THAT SHIT!!!!
You should take that ski back to your local shop. We would warranty that ski on the spot no questions asked.
We stand behind our products and Athletes and want to keep you guys shredding and stoked on Salomon gear for years to come.
Please let me know if you have any questions regarding our warranty program.
Cheers, Salomon International Freeski Team Manager
Please message me and I will personally make sure you get that ski covered under warranty.
Look forward to talking to you.
Cheers,
Salomon International Team Manager
Just so you guys know, we are just like any other company out there. We have small issues from time to time just like any other company but we really want to make sure that we correct problems when they happen through our warranty program.
If you have problems with your Salomon products please return it to your local shop and they will call us and our warranty department and we will make it right for you if it is indeed a warranty or factory defect . Our warranty department is aware of your threads as is our Product Manager and Reps globally. We want you to know that we actually listen to everything you guys say so thank you for this.
Cheers,
Salomon International Freeski Team Manager
You have to remember that not everything you hear on NS is always true and you always have to de-tune what everybody says here. Sometimes the opinions are jadded and not always correct. everyother Ski company out there has the same problem as us in that skis break with time on rails and that goes for everybody across the board.
We are very receptive to what you are saying though no doubt and are making the necessary changes to outr production and R&D to follow the curve and progression of the sport the same as every other copmpany is also doing as well.
Cheers,
International Freeskiing Team Manager
Team Manager IS legit.
My name is Mike, and I am the Product Manager for the US for Salomon. We will absolutely stand behind every pair of Suspects that has broken after minimal use. We build products for the sport of skiing, and we want lifetime skiers respecting and trusting our brand. If you had a bad experience, or were shut down for warrantee, I want you to contact us.
Contrary to some "haters" view that Salomon is building skis as inexpensively as possible so that they will fall apart and we can pocket your money.....you are wrong. We actually went to sidewall constructed wood core skis because this is what many riders (and NS members) asked for. It has been our first year with this new construction, and we will be working to improve it.
We want you to like the way the product skis, fits (in the case of boots) and holds you in (in the case of bindings). Yes we are in business to sell skis. And we plan to be in this business for a long time and we strive to build product that performs for the best skiers in the world. It does us no good to build product that is inferior. We can not (and will not) afford to treat anyone less than fairly when it comes to product issues, and we are commited to standing behind our product with regard to quality.
With the economy as tough as it is, be thinking what ski brands will be around 2 years after you purchase a pair of skis, much less whether they will replace your skis. If you or one of your friends has broken a pair of suspects, contact me or Team Manager directly and we will take care of you.
If for some reason you still want to hate our brand, I can't help that.
You can and should support some of the smaller brands too. They are good for our sport. I am just asking for you to give us a fair shake.
Mike Aicher
Product Category Manager
Salomon Alpine
Ogden, UT
Mike,
Thank you very much for posting.
If you search suspects here on NS you will find a about a dozen threads over the last 3 months asking about warranty and problems they have run into regarding warranty of the edges..
Please outline in detail the process for warranty and whether edges are covered. I know of many whose edges have blown out after minimal use ie. 10-20 days, which you don't address directly in your post.
Skis "breaking" implies snapping in half in my opinion. While there are some isolated cases of that happening, the bigger issue is edges falling out. There are riders on here who have gone through several pairs in this season alone.
Please address the procedure for warranting edges, if there is one.
Skis are to be taken to the shop they were bought from, correct?
Are skis bought from on-line stores covered? Who should they contact?
What is the policy for skis bought on shop - proform and flow?
If the replacement is going to be 2009 skis with the same construction design as the 2008 - are those covered for subsequent edge probelms?
I think it would behoove Salomon to search NS or those who have posted negativity or personal experience regarding this years skis and message them directly if you intend to stand behind the product and put out this fire. Here again, in my opinion, those who post on here are also the most likely to be vocal on the slopes and in the shops.
The reason for my directness, is that I know first hand of the durability of the edges on the Suspects, in detail, comparitively to other skis. I am not writing about an experience of one set this season.
Lastly, I was very pleased last year to see the sidewall construction introduced. I am ecstatic over how much Salomon supports the freestyle and park scene. Whether it be the competitions, the Jib Academies or the number of riders who are sponsored by Salomon as evidenced by the number of Suspects appearing on the podiums this year.
I more than anyone am rooting for you guys to figure out how to make things right and put this whole issue of EDGES to bed and get back to where you guys should be, which is on the same level of respect as Armada and Line with your freestyle line.
Oh! Consider a recall?
Thank you in advance for your response.
I can answer a few of Posterboy's questions here, and I will update early next week under another thread to explain the warrantee policy so it is on its own thread.
First, as far as WHAT is covered: Any reasonable damage that is beyond what should be expected for normal usage within the skis reasonable life span. This will cover rails under certain conditions. If the ski is broken (As in the picture above), it will be covered without question.
For edges, I don't mean to be vague, but it does need to be case by case. Some edge breakage should be covered (and will) provided the damage stems from impact that is less than what the ski should endure. If you land so hard that the edge broke on your lines, armadas, rossis, amplids, libertys, 4frnt, or core-upts, chances are that impact could break any ski. If you hopped on a rail with minimal impact just to slide, and the edge cracked, we will take care of you. Anything in between those two needs to be evaluated case by case. As a general rule, if you can see any damage on the base, or if the sidewall is crushed, or visibly impacted, you may get a "no". However, even in these cases we will do what we can to get you either a replacement single ski, or a discounted single replacement. We want to keep you riding our stuff, and happy about it.
The next question to answer is "What is a reasonable lifespan" for a ski. Some people in here have thrown around 2-3 years, but the better way to measure how much a ski can take is the number of days used. We have always believed that 100-120 full days of use is a reasonable period of time for a ski to live its useable life. This has been the number used for big mountain, all mountain, and all terrain skis for quite a while. Due to the violent abuse park skis are getting, that number of reasonable days might be closer to the 75-100 range.
Now I know that many of you will take a couple of years (maybe even 3) to get to that 80-100 days or so. Our warrantee process has always been that a pair of skis mounted with our bindings gets a 2 year warrantee. Keep your receipt in a place you can find it when you buy our stuff. It really helps us to make sure you bought from a legit source and also documents your purchase date. This 2 year warrantee should be more than adequate to cover you if you have issues.
If for some reason you would like to use another brand of binding, you still get a full 1 year warrantee, which is standard for most brands.
The Online question:
If you bought your skis on ebay, they will not be covered.
When buying online, be sure that you purchase from an AUTHORIZED Salomon online dealer. If you buy from any authorized online dealer, you will be covered if the damage falls under the above mentionned points.
If you have issues, I strongly reccomend bringing the skis back to the store that you bought them in order to process a warrantee. I know the internet is a great place for deals sometimes, and I know it can suck to deal with mail order to deal with a warrantee situation, but if you bought online from an authorized dealer, I would reccomend you contact that dealer to process your warrantee.
Because there are so many ways to get product on the internet now (this site, ebay, swap pages, etc), it is even more important to re-emphasize the proof of purchase. I know you guys are all too smart to buy from shady sources, so don't. If you aren't supporting the dealers who are servicing the sport, then you forfiet things like warrantees.
Keep your receipts from your purchase at an authorized dealer. It really helps us to make sure you bought from a legit source and also documents your purchase date.
Any dealer who is an authorized Salomon dealer CAN process the warrantee for you, but if you bought somewhere else, they may charge you a service charge for the warrantee processing fee. If you price shopped online to save 50-100 bucks versus buying at a physical location, don't be surprised to be charged for a warrantee service from a specialty shop. It is the shops discretion.
If for some reason you have a problem with a replacement pair, they will be covered as well (provided you are within the warrantee period of your original purchase). It is getting late in the season for 08/09, and our inventory is getting thin, so if you have a pair of skis that is going to be covered, but we don't have any left, we may ask if you would like to wait to receive next years version. Although the 2010 Suspect is the same mold, shape and construction (wood core with ABS sidewalls), we have not begun to produce the new skis yet, and every step is being taken to improve the durability of the skis.
Somebody posted that Salomon was having the same problem with 2010 versions of our skis, which is BS. The only skis we have built with 2010 graphics are samples for athletes and reps, and we have not even begun to produce the skis you will see in shops in the mid summer. We are always working to improve our products (performance AND durability) and this is no exception.
The last question was about a recall. We are not considering a recall of any of our skis at this time. We will cover and warrantee any pair that falls into the description of usage/ damage as I listed above, but although some of the threads on this site make it sound like every pair of our skis is breaking, that is simply not true.
Myself or Team Manager will update the site as we finalize our 2010 product improvements. I hope this answers most of the questions. If not, feel free to ask the ones we haven't answered.
And by the way, get off your computers as much as you can and SKI.
these are my suspect and the edges pull out after less than 10 days of riding. I went to a salomon reseller shop and they said that they don't want to send them back to salomon because they think that salomon wont warranty them. Do the rep or the other guys can help me please
Ps: I live in Canada
