From their website, id probably call that 800 number.
What if your return policy?
STEP ONE
Evaluate the validity of the claim.
- Was the product purchased in the last 12 months?
- Does the damage appear to be attributable to defective materials or workmanship?
- Does the damage appear to be due to impact, abuse, negligence, or reactions to heat, solvents, or harsh detergents?
- For specific instructions regarding different products, please consult the Product-by-Product Guidelines.
STEP TWO
Bring the product to the store where it was purchased OR Call for a Return Authorization (RA) Number.
- Consumers call 1-800-881-3138.
- Tell us WHAT you are sending back - describe the product.
- Tell us WHY you are sending it back - describe the problem.
- Record the RA# and details for future reference.
STEP THREE
Pack and ship the product immediately!
- Include a photocopy of the original proof of purchase (receipt).
- Include a brief description of the problem and the RA#.
- Mark the defect clearly with a piece of masking tape.
Print the RA# clearly on the outside of the box.
Ship to:
R.E.D.
Product Service/BMC
30 Community Drive
Suite #3
South Burlington, VT 05403
You will then be informed on if your helmet is still functional or if a replacement is necessary.
If you live in Europe:
Please contact us Toll Free under 00800 287 866 13. Our Rider Service
Department will advise you how to ship and can answer your questions.
Please call first to request a Return Authorization #.
