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If you owned a ski shop...

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Slinger1x1
Posts: 8853 - Karma: 66
This is a semi rant, but also a question

So what would you do if you owned a ski shop (website and actual store)? how would you run shit?

I feel like i would have to be insane on customer service, kinda like BC.com.
I say that because i am currently dealing with a shop online, im trying to get my skis warrantied and the guy im talking to (who is the shop manager) takes forever to respond. he says i should call fischer as well, but they say im not supposed to, then he says he will call today and let me know, but i haven't gotten an email and fischer is closed by now. i'm glad hes taking his time but im impatient.

so how would you guys run things?
Feb 26 2009 5:28PM
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bigwhite.steeze
Posts: 8227 - Karma: 1,030
sometimes when you own a shop what you can do, and what you want to do can make a big difference. its not easy to have amazing customer service and please everyone while running a successful shop.
Feb 26 2009 5:32PM
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poiuytrewq
Posts: 216 - Karma: 7
this is my dream job, once i'm rich(lol) i'm gonna start a small local ski shop.

i know that didn't answer any of your questions, but i just wanted to state my dream
Feb 26 2009 5:32PM
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matthew.
Posts: 879 - Karma: 12
i would be good to my customers and the store would get around and you would get more customers
Feb 26 2009 5:35PM
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Slinger1x1
Posts: 8853 - Karma: 66
well i would make that a very large part of my job, i would check email and respond as fast as possible. I would make sure that i have other people getting on that too, people to call up companys about warranties. When i first got these skis, they didnt even respond to email, now they do, but not very quick

and yeah, i would love to open up a ski shop
Feb 26 2009 5:36PM
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EvanMeyer
Posts: 3822 - Karma: 3,445
Just how jiberish is being to me at the moment.....fucking awesome
Feb 26 2009 5:38PM
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poiuytrewq
Posts: 216 - Karma: 7
i think it depends on what customers the shop wants to cater too.  Jiberish goes for the in-the-know community skiers, while backcountry may go for people like my dad who don't know anything about the community and just want cheap gear, that doesn't fall apart.
Feb 26 2009 5:45PM
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dex.
Posts: 2973 - Karma: 62
probably close early everyday and go skiing
Feb 26 2009 5:55PM
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katana190
Posts: 75 - Karma: 10
STOP BUYING ONLINE!  All my local shops warranty out of stock.  Plus online retailers don't divulge when you are purchaseing factory seconds (online retailers purchase factory seconds so they can charge less than your local shop.)  Support your local shop and you will stop having issues.
Feb 26 2009 6:10PM
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Paulage
Posts: 521 - Karma: 102

jibij is where its at!

online aswell as in store.

josh bryant is the man

Feb 26 2009 6:21PM
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joshbryant
Posts: 2133 - Karma: 228
This isn't really true.  Most brands do not want to sell those because they don't want inferior products representing them in stores.  If they are selling seconds, it's more likely they got them from a rep.
Feb 26 2009 6:29PM
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dave44
Posts: 11052 - Karma: 113
Feb 26 2009 6:32PM
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Slinger1x1
Posts: 8853 - Karma: 66
The store i bought from online is a small shop in MN, but they have a website... and they are a hell of a lot cheaper than any local shop around me, and their skis are exactly the same, not factory seconds. I would buy from a local shop, but the prices are insane. I mean one shop charges $80 for a mounting bindings... i almost got a pair of dynastar TM limited for $80. what the fuck is up with that?
Feb 26 2009 6:40PM
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Dustin.
Posts: 13839 - Karma: 7,704
If you are having trouble with your Addicts, why are you recommending them to everyone right now?  Just curious what the problem is more than anything, not trying to call you out.  How long have you had them?
Feb 26 2009 7:03PM
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Slinger1x1
Posts: 8853 - Karma: 66
performance wise, i fully back them as a great ski. The only thing is that my ski (i don't think this is common) is chipping like non other. i really do love them, im just dissapointed that its chipping so much.
Feb 26 2009 8:08PM
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