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D-structure fail?

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Squid.
Posts: 1904 - Karma: 23
My bad experience happened a couple days ago. I snagged some Invaders for super cheap of d-structure.com, a couple days later and my order is still processing. I call and ask whats up, and they jerk me around for over an hour, telling me they'll call me back, then not doing it. Finally they tell me that they don't have invaders anymore. Okay, well they could have told me that earlier instead of wasting my long-distance card. So I ask for a refund, and they are like okay our finance lady will do it ASAP. A day goes by and I still don't have my money, so I have to call AGAIN, then they finally refund me. Kinda lame that they have a product on their site that they don't actually HAVE.

Another one:
Darkness23 ordered some anthems, but instead they sent him invaders, and refused to refund his money. Luckily they were the ones I wanted, so I bought them from him.

But what's the deal with D-structure? They seemed legit, has this happened to anyone else?
Feb 11 2009 4:18PM
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ozee
Posts: 759 - Karma: 16
probably one of the reasons the shop in montreal is closed
Feb 11 2009 4:25PM
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Roussel
Posts: 686 - Karma: 41

its hard to keep stock of what you have when youve got both an online store and a retial store. mistakes happen bro, calm down.

Feb 11 2009 4:28PM
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Shpadoinkle
Posts: 10437 - Karma: 84
Same fucking thing here! I ordered some 176 AR6's. They didn't have them so they sent me some 171's. They said that I could send them back and they would refund me. I sent the skis back over 2 weeks ago. I called them a week ago and they said that they refunded me. Nothing is showing up on my account. Now I'm pissed.
Feb 11 2009 4:28PM
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skis-r-cool
Posts: 301 - Karma: 11
d-structure is pretty legit man, shit happens.. i just got some shirts from them in the mail today and everything was perfect
Feb 11 2009 4:33PM
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c.Q.
Posts: 224 - Karma: 31
your friend has the right to sue them. so stop moaning n do workkkk
Feb 11 2009 4:37PM
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Shpadoinkle
Posts: 10437 - Karma: 84
Giving them money, and them sending you shit is perfectly fine.

It's when sending them shit back, and them giving money back is where the problem is.
Feb 11 2009 4:37PM
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lechef
Posts: 1111 - Karma: 36
Thats suck for you dude but I hope youll learn from this one tho.

If they cant update the website properly to the stuff they have in store, they shouldnt have an online store. And the fact that they had trouble refunding you is littlebit strange from them.
Feb 11 2009 5:01PM
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Squid.
Posts: 1904 - Karma: 23
exactly
Feb 11 2009 5:09PM
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funkdoc
Posts: 1331 - Karma: 474

When they got their new era (D-S), they were asking to the team to pay for it...

that says everything

Feb 11 2009 5:10PM
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RoadRash_Skier
Posts: 457 - Karma: 44
D-structure online shop= FAIL
D-structure real shop= BALLER
that say all...
Feb 11 2009 5:58PM
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Dizzyskier
Posts: 364 - Karma: 114
I went in their SF store this fall- it sucked. Bunch of over priced ugly boutique clothes and a chick that didn't realize skis were sold without bindings.

They did have Turbo playing... that was about the only cool thing going on in there.
Feb 11 2009 6:23PM
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bananas
Posts: 1419 - Karma: 158

(i call and ask whats up, and they jerk me around for over and hour) roflcoptations

that sucks though i would be pissed if i didnt get my money back

Feb 11 2009 6:36PM
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powderhound100
Posts: 2510 - Karma: 144
I just got back from there and it was chill. I got an armada hoody for like 27 bucks. and I think all the skis and stuff are 30% off.
Feb 11 2009 8:08PM
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Phil.Green
Posts: 718 - Karma: 96
Yo d-structure is super legit man i just know they are super busy at both shops right now. i wouldnt worry too much im sure you ll get everything figured out... but theres def some sick shit coming out from them for next year so look out!
Feb 11 2009 8:25PM
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jex
Posts: 2189 - Karma: 288
which shop did this incident occur at? the SF one?
Feb 11 2009 8:39PM
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Squid.
Posts: 1904 - Karma: 23
Yup. Dissapointing because they had such nice deals
Feb 11 2009 8:45PM
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Pippin
Posts: 4846 - Karma: 661
I had a similar situation this december when i bought and paid for a pair of anthems, and then a couple days go by and they call and say they dont have any left. It sucks but they were fairly nice about it, and there customer service is fairly decent, and got me refunded in a couple days.
Feb 11 2009 8:45PM
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Squid.
Posts: 1904 - Karma: 23
You got lucky, a couple of days went by with NO call, I had to call them over and over to figure out what was going on
Feb 11 2009 8:51PM
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Pippin
Posts: 4846 - Karma: 661
We you calling there SF or QU store, because the QU store were the kind people that helped me
Feb 11 2009 9:12PM
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Squid.
Posts: 1904 - Karma: 23
I had the SF store
Feb 11 2009 9:13PM
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phil_belan
Posts: 375 - Karma: 260
Hello All ,

This is Phil Belanger the owner of D-structure Canada ( Quebec ). I am really sorry to hear about the problem you might have with d-stucture. All the problem seem to be with the San Francisco store. I don't think we had any major problem with the Quebec-Canadian store.

Since I don't own the SF store I don't have the full control over there but I want to help all the d-structure customers to get the best service as possible.

So next time you have a problem please e-mail me at : quebec@d-structure.com and I will do everything in my power to help you.

To all the US customers make sure to check out the canadian store we are also shipping in the US and have everything you need for freeskiing. www.d-structureqc.com


Thanks
Phil Belanger
quebec@d-structure.com
1-418-681-3255

Feb 11 2009 9:28PM
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Squid.
Posts: 1904 - Karma: 23
Thanks! I know which store I'm ordering from next time.
Feb 11 2009 9:42PM
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gabfreeski
Posts: 1459 - Karma: 23
I bought a couple of times from D-S and I never got some problems

Feb 11 2009 9:47PM
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Squid.
Posts: 1904 - Karma: 23
Was this the SF store?
Feb 11 2009 9:49PM
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Klick_2_klaim
Posts: 3396 - Karma: 25
I walked by the vacant d structure on the weekend.
this is what happens when you deal with the quebecanese... they just dont get it.

Feb 11 2009 9:58PM
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Squid.
Posts: 1904 - Karma: 23
Read Phil's post, the Quebec store is the legit one. I dealt with the SF store, and they suck
Feb 11 2009 10:00PM
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Shpadoinkle
Posts: 10437 - Karma: 84
Yes.
Feb 11 2009 10:05PM
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Alex_G
Posts: 11902 - Karma: 1,019
Hey right now with the sale everything is getting sold really really fast so we have had some issues but nothing too crazy. every shop goes through growing pains and we will work to be better. No harm intended. If you have an issue feel free to call the shop and get it fixed.
Feb 12 2009 3:22PM
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J.W.
Posts: 523 - Karma: 51
thats legit, i know which store I'll deal with in the future
Feb 12 2009 3:59PM
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pounds.
Posts: 837 - Karma: 55
i ordered a jiberish cross dot like a week ago and then they called me and said they didnt have any left... then they said they would try and get me one and call back.. this was friday and they hadnt called back tuesday so i called em and they just refunded my money. I have ordered from them before and it was fine, i guess they just need to update their online store
Feb 12 2009 4:02PM
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