Replying to I have to say I am a little disappointed.....

I broke my pair of 4FRNT STL's around 2-3 weeks ago now. I don't know how it happened but the edge on my tail ripped out and the base peeled back a bit. So any who I email 4FRNT the next day, tell them what happened and ask if they can do anything fairly soon as I have a North American Half pipe competition coming up and I needed skis that i know aren't gonna break in training or anything. I expected the email to take 2 days to get a reply, but to my surprise the next day there was an email from them in my inbox. I was very pleased. They asked to send pictures of the ski and they would look at them and get pack to me. So sure enough I took pictures and sent them, hoping that they would get back to me the next day I got on my email and I had another message from them. YES! No, it was in fact an automated message saying they would be away for a few days at SIA and they would look at emails when they got back. So I waited until about 2 days after SIA was over and I emailed them again the same email because I hadn't gotten a reply yet. So I got another automated email saying that they wouldn't be back till the 6th of February. So I once again waited and went on february 7th and no reply still, so I sent it again. Checked yesterday, no reply. Today once again, no reply. I am a little frustrated right now as the comp is in a week and I need new skis but I don't want to go buy some skis and then get an email from 4FRNT telling me they'll warranty them. I would still need to get them mounted and get used to them as well. I would really just like an answer yes or no, so I can figure stuff out. However I don't think I'll be dealing with 4FRNT again, not just because of this....