I am an administrator for the sugarloaftoday.com forum. Here is the complete text of Mr. Kircher's original post in our forum.
Mr. Kircher wrote:
Posted: Fri Feb 06, 2009 11:18 pm Post subject: Semi official response
All,
I am following all this chatter and seemingly hypersensitive reactions to a refund of a season pass and revoking of access privileges for this season.
All I can say is - I will assure you we will review the situation and respond accordingly. Jim Costello has had direct contact with this situation and has been dealing directly with the incredibly painful situation with the family of that very unlucky young girl who lost her life doing what we all love so much.
However, for 60 yrs we have managed resorts with intent toward mutual respect. Having a unilateral policy of parting ways with customers who aren't adhering to that objective of mutual respect has been long standing. Aka that last line in the season pass list.
Sugarloafers have a unique sense of ownership and sometimes that sense of ownership seems to border on disrespect for those who have given their career to being the caretakers of this great place. That makes sense to me but does not make it right or effective. The Diller and others bashing is not amusing or helpful.
Hopefully, this forum can be one of less irrational conspiracy theory and more objective feedback and dialogue. If it does not it will become shut out, as a source of information and those who participate will be not welcome to enjoy that great mountain.
Giving someone back their hard-earned money and saying "think about your actions" and with proper healing we will welcome you back in the future is not out of line in my opinion. Throughout our history and throughout the resort network there are thousands of such cases albeit pre-social media...
This move was not about curtailing free speech or moral policing this forum. It is about making it a point that those who engage in certain actions or hurtful ridicule will not be welcome on property - as determined by local management. If you have an issue, I suggest you book an appointment to meet and discuss you issues with John Diller personally. You will never meet a more dedicated and committed man to Sugarloaf.
Being a newbie into this social circle, I am still learning all the baggage that everyone seems to come to this party with, however we will push our team there in Maine and elsewhere to endeavor work to understand through open, honest communication the issues. We expect that same from those who profess their love of that wonderful place.
We will be involved for many decades to come...so we must learn to live together in a manner that is respectful so we can all succeed. Boyne Resorts in business and Sugarloafers in gaining a better place to spend your precious recreational time.
Respectfully,
SK
