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Alpine Experience and Olympic outfitters in Seattle
Posts: 1730
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Karma: 315
If any of you live in the PNW dont go to these shops!!! So the story here being a friend just took a custom pair of Moment Bibbys to them and they fucked up mounting the bindings. So they moved them forward and told him they were going to do him a FAVOR and give him the mount for free. They wouldnt get him new skis, not that they could since they are a custom pressed pair of skis. And on top of that they laughed at the fact that they would replace or give him cash for ruining a brand new pair of skis.
Posts: 2055
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Karma: 60
those bastards... id go nuts on them if they ruined skis like the least they can do is be slaves to this guy until the skis are fixed..
Posts: 225
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Karma: 18
Those stores are in olympia, not seattle. I've always been really close to buying skis there because they are the closest thing I have to a local shop but I always decide against it at the last minute. Every time i look back where they're mounting or tuning skis there is always an 18 year old kid working who may or may not have a clue what they're doing. The staff has always been really nice to me though, very helpful and courteous. It sucks that they fucked up your skis, but I'm not sure publicly calling them out is the best way to solve this problem. After all, we only have your emotionally charged side of the story.
Posts: 951
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Karma: 117
First off, the people are always nice there and try to help you as best they can.
Second, they are my skis. And KC's account is a little different than it went down. And, while I am clearly upset, I'm far from out of line or calling anyone out.
The kid [tech] accidentally mounted my skis in the wrong spot and was really sorry about it. He even went out of his way to measure before hand. He just made a simple mistake. But this is the second time the mistake's been made on my gear at Oly/Alpine and the second time management told me they didn't think it was a big deal. Last time was on a center mount pair of AR6s
This time it was the owner and he didn't even introduce himself before accusing me of trying to take advantage of his shop. I shook his hand and introduced myself and maintained a professional demeaner. He cannot say the same.
I did get a gift card, but it's just not enough. He never even offered to replace my skis and thought a $60 worth of product from his shop was good enough at first.
I was really looking for some transparent empathy for having his employees make two consecutive errors on my gear. Hell even a beer and a "hope we can help you better next time" would have been better. I got nothing of the sort.
Solution: Doug or Paul - please make a shop review function. This is way too important. No one should be treated like this - end of story. And we can't change these shops, but we can take our business to places who will either stand behind their work or at least compensate you.
This shouldn't have been such a big deal.
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