Replying to Quick props thread to Bern

Just wanted to publicize my good dealings with them. Definitely a solid company who will make customers happy.

I received a Baker with an audio liner last year as a gift at the holidays. I was very satisfied, but by the end of the season, a wire in the knit portion of the audio liner had been torn and the audio no longer worked.

I emailed Bern about the problem, and they notified me that replacement liners were on backorder, but that they would hook me up and replace it no charge as soon as they come in.

Although it has taken some time, I just received notice that instead of waiting for the back-order replacement(which is still pending), they just put in an order for a new one (which they have in stock) to be shipped right out to me.

I'm satisfied in my dealings with them and feel pretty impressed by everything as I know how it can be with sold-out items on back-order.

Overall, good products, and good customer service by Bern.