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The item in question is a pair of skis that was purchased over 6 and half months ago. Details of transaction are difficult to recall due to amount of time between purchase and dispute, but I did review previous order details and emails.
The merchandise in question was described accurately. The Brand, the Size, and the fact that they were brand new were accurately included in description. Photos were included-4-5 photos- that showed BOTH skis front and back, and the fact that they had the same ski graphic on both. The photos were high quality and showed clearly the print on bottom of both skis which were identical. There is a clear return policy on Ebay which states the item must be returned within 5 business days if there are any inaccuracies in product description.
I won these skis in a competition and received exactly as how they were displayed, photographed and sold.
After purchase, the seller drilled holes in the skis and then decided that the skis were the same and therefore not what he was interested in, and again, this was 6 months after the purchase, not to mention causing permanent holes in the skis rendering them useless and "damaged"
The fact that this buyer has waited for 6 months to dispute this item is an obvious sign of a bogus dispute. I cannot speak for the buyer, but it appears that he decided he no longer wanted the skis and did not have legitimate or eligible reason for return and therefore has tried a dispute and see if that would lead to a refund
I pride myself on customer satisfaction and a look at my feedback would certainly show that. I have a 4-Star rating on all DSR categories.
This dispute claim has unfairly affected my Papal and Ebay account and has affected my access to my money.
I feel that the fact that Ebay and Paypal have immediately "sided" with this bogus claim and therefore limiting access to my money is unfair and very poor customer service for the seller of ebay. This dispute practice seems to give "free reign" to the buyers and no safety net for the sellers.
I am extremely disappointed in this whole process in which Ebay partakes in regarding a dispute!
Again, due to the length of time between purchase and dispute, this whole issue should not even being addressed right now.
I am strongly urging Ebay and Paypal to restore my acct immediately to previous status and balance and end this tremendous inconvenience I have incurred from a bogus claim.
I am sure the Ebay will take care of this quickly so I can continue to sell many other items on Ebay that are ready to be listed.
Any other thoughts?