Replying to Passes pulled

My two friends got their seasons passes pulled for the rest of the season and part of next season for jumping off of the chair lift near the half pipe. He told the ski patroller that he dropped his cell phone and jumped down to get it and the other kid didn't want to be left by himself so he followed him but the security guy was a big douche and didn't even listen to their stories and just took their passes and information. I was wondering if any of you had any ideas or insides at bristol that could possibly help them out.