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Armada Warranty

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zech
Posts: 39 - Karma: 10
I just got off the phone with armada and they said they couldn't warranty my skis because the damage appeared to be from a backseat landing.  I don't do any large jumps and I almost always land switch so I seriously doubt it's from backseat landings since I didn't have any backseat landings that day.  I'm not sure what caused it but it wasn't from a rail, I just looked down and it was broken, what do you guys think?  Is there anything I can do?

Broken Ski
Broken Ski
Dec 18 2007 4:17PM
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R-Bertsch
Posts: 4719 - Karma: 20
thats lame as fuck that they didnt warranty them, i thought armada was supposed to be really cool about warranties
Dec 18 2007 4:19PM
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jp_draves
Posts: 1866 - Karma: 37
what year are those, and what really happened you just didnt look down and they snapped.
Dec 18 2007 4:20PM
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zech
Posts: 39 - Karma: 10
they're 05/06, bought them on sale less than a year ago.  and I seriously did just look down and they had snapped, I didn't hit anything big, all I can think of that might of done it is I was trying some butters in some shallow powder, and there's no way the ski should've broken from that.
Dec 18 2007 4:23PM
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AntifreezeSteeze
Posts: 1643 - Karma: 53
Damn that sucks try calling again hopefully you'll get someone who can get you some help? Crash Replacement maybe?
Dec 18 2007 4:25PM
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zech
Posts: 39 - Karma: 10
they said it looks like it's from an awkward landing and can't be warrantied, which really sucks, but they'll sell me any ski on pro-form which is cool.  Still disappointed they can't warranty them though.  Wonder if I can get the ARGs haha.
Dec 18 2007 5:07PM
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ijibgoremtn
Posts: 4221 - Karma: 13
weird i heard that they'll practically warrentee anything
Dec 18 2007 5:19PM
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schmies
Posts: 2032 - Karma: 511
Lame.
Dec 18 2007 5:22PM
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396222687862
Posts: 0 - Karma: 350
recheck your pro form, they may say no warentees on proform skis, they do on certain brands.
Dec 18 2007 5:22PM
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zech
Posts: 39 - Karma: 10
it was somebody named Seth
Dec 18 2007 5:25PM
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oneflow
Posts: 427 - Karma: 23
Thats not him his name is tyson and he has always ben super helpfull with me.
Dec 18 2007 5:28PM
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zech
Posts: 39 - Karma: 10
do you know if I could e-mail him?  thall@armadaskis.com? not sure if I'd get the right brother hah.
Dec 18 2007 5:30PM
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Silence
Posts: 16030 - Karma: 150
tysons email was just info@armadaskis.com, just send an email to that with ATTN: Tyson Hall, to make sure he gets it.
Dec 18 2007 5:47PM
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lyndon
Posts: 7266 - Karma: 128
Yeah, dont call them. They cant possibly know what happened to your ski over the phone. Get some more detailed pictures, and email them to Tyson. Ill post the link to my thread with my warranty experience, it might help you..

I was very impressed with the warranty Armada supplied me with, however, I cant say the same for thier skis anymore. My T-Halls were replaced with Ar6's after the edges in the tail fell out. Now, with 2 days on my Ar6's, they are already starting to delam. I know you cant warranty a warranty ski, so I might as well ride them out.
Dec 18 2007 6:18PM
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lyndon
Posts: 7266 - Karma: 128
https://newschoolers.com/web/forums/readthread/thread_id/298292/
Dec 18 2007 6:20PM
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zech
Posts: 39 - Karma: 10
alright, thanks for all the advice guys, emailed tyson, hopefully they'll take another look at them
Dec 18 2007 7:56PM
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zech
Posts: 39 - Karma: 10
So, Tyson Hall was way helpful and is just damn awesome.

It turns out my skis were part of a sample run that wasn't supposed to be released to the public.  He checked the serial number and they were part of a sample series.  They had a softer flex and even though the damage to my skis wouldn't have normally been warranty-worthy, the softer flex might have contributed to them breaking so early.  So he said he'd send a new pair out and it should arrive right after Christmas.

That's customer service.
Dec 20 2007 8:24PM
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eheath
Posts: 61653 - Karma: 123,538
I was gonna say, if armada didn't hook it up for you i was going to be pissed.
Dec 20 2007 8:30PM
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Pirruccio
Posts: 1301 - Karma: 70
a good warranty story makes me just want to hug some body
Dec 20 2007 8:34PM
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KRAMPUSNTROLLZ
Posts: 2715 - Karma: 355
yeah Armada has a really lame warranity
Dec 20 2007 8:39PM
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ThePoopSock
Posts: 2619 - Karma: 22
same thing happened to me
my pipecleaners broke and they send they wouldnt warranty them just give me proform
then i bitched at them and they sent me some new pipecleaners
Dec 20 2007 9:05PM
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acc
Posts: 4122 - Karma: 222
Their warranty is great.  One of my 06/07 AR6's camber got messed up and they sent me a new pair of 07/08 AR6's.  Tyson rocks. 
Mar 4 2008 8:51PM
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Silence
Posts: 16030 - Karma: 150
Thats so fucking legit right there.
Mar 4 2008 9:04PM
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396222687862
Posts: 0 - Karma: 350
boom. amazing customer service
Mar 4 2008 9:10PM
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