Replying to Bitch ass ALTELL

ok so this last summer i had a chance to renew my contract with altell for the first time since i got my phone(7th grade and its through the place my dad works) anyways about 4 months later just happend to drop my phone as i was pullin sweet tricks with it. so anyways altell wont do shit for me but they said i could call and get phone insurance. so i call well it took me 25 mins to get through to an actual human who just told me i couldnt apply for this because my phone was through my dads business. so the moral of this story is that i myself have to pay 200$ to get rid of my phone and switch to a different carrier but cant apply or do anything for my own phone. so FUCK ALTELL and my dads company!