Replying to Big getboards.com problems

so my brother ordered this years SFBs with 4FRNT bindings.  he gets called and told that his skis have shipped.  two weeks later he gets called again and get boards is like "yeah we want to mount your ski, what size is your boot".  This is really bad business.  He is also owed a store credit of 25 dollars and get boards says they will just throw in a beanie worth that much and my brother agrees.  So anyways the skis finally show up.  No beanie to be found, but most of all the skis are jacked up.  If you werent aware, 4FRNT says on the getboards.com website that they will include up to a 140mm ski brake to fit skis with alot of width.  So what does get boards.com do?...they install a ski brake that is too small and now the skis show up fresh out of the box with gouged up sidewalls where the brakes sit.  There is even some delam on the top sheet of one ski where the brake was rubbing.  Holy shit batman...are these people this clueless with skis?

so what would you guys demand for resolve in a situation such as this?

happy thanksgiving!