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remember there's a lot of swallowing your pride and admitting you're wrong when you know you're right while working in a shop.
always try and make that customer being an asshole feel like you treated you him like a VIP customer. (then go out the back door and beat the wall or an old shitty pair of skis)
and btw, being a rep is a lot harder than it looks. most of those guys are on strictly commission so if they don't sell, they don't have a blanket salary to save their ass. no sell = no eat
i used to want to be a rep. until i started hanging out with one of our reps. he said that it's the worst job ever. you just get shit on by the company, work insane hours, don't really have a home, you don't get paid shit, and you never ever get to ski. i mean, someone has to do it. it's just sure as hell not going to be me.