Replying to What should i do?

i got my skis mounted by the only person who does it this time of year

and i asked for 2cm+ from recommended he knew it he also wrote it down on the peice of paper with everything on it
i got them back, they are 4cm+. not even close

i brought them back and they couldnt do anything i talked to the manager and he said
he needs the guy to look at them cuz they dont know what to do because this hasnt happend before

what should i do? has anyone else dealt with this situation?