4frnt skis

call them...

There's a good chance you're fucked. 4frnt is TERRIBLE with warranty, always has been, and has little or no after-sales support in general.

Shitty company, shitty skis, shitty warranty if it even comes through for you.

The problem is, im back home now in Australia, after purchasing them in canada
Should i ring the australian distributor or the canadian one? I cannot really wait till im back in Canada which is at the end of the year.

go to a distributor near you and ask them to ship them to 4frnt with you receipt and everything... probably the best way to do it... but seriously good luck with 4frnt warranty

We rarely post on this site, but we feel like we need to on this issue.

Our warranty, which is located on our website - www.4frnt.com - is very clear on the process of obtaining a warranty evaluation. You MUST contact the dealer from which you purchased your skis and ask them to obtain a return authorization from us (which dealers may now do online in a matter of minutes without having to even speak to anyone at the company). Once they have that authorization, you will receive shipping instructions to send the skis back to us together WITH PROOF OF PURCHASE. Once we receive them, we will make an evaluation and communicate that back through the dealer. The dealer also has the ability to check the status of warranty returns online at any time.

The process is straightforward and efficient and does not involve posts on Newschoolers in any way, shape or form. Invariably, the posts that end up on this site regarding warranties are from people who didn't even take the time to read the warranty to figure out how to get an evaluation, or who are just looking to stir up controversy. Our warranty process has evolved and there were problems with it in the past. We don't hide from that. But, we made significant changes (including changing factories, which has reduced warranties to practically zero this year) to improve the quality and service we are able to provide to you. Part of those improvements include providing a standardized method for obtaining warranty evaluations. In the past, we tried to accommodate customers through email, phone, digital pictures, etc. and that led to many of the issues we experienced with warranty evaluations. Since we have standardized and streamlined the process, our turnaround on warranty evaluations has been reduced signficantly and is much better than the 5-6 weeks that the larger companies require.

We are happy to evaluate your skis for warranty, so please contact the dealer from which you purchased the skis to initiate the process.

Best regards,

4FRNT

One additional comment seems appropriate here. We have always tried to provide the highest quality of product and service to our customers. Every year we have taken steps to continue to improve both the product and our service and we will continue to do so every year. We do this for many reasons, not the least of which is that we believe that each of you deserves to be treated with respect. Providing quality customer service is one of the highest forms of respect and we strive to meet and exceed that standard every day. Although we cannot give everyone the answer that they would like, we strive to treat each person fairly in each dealing with our company.

Sadly, there are a few people on this website that believe that fair treatment is not enough - they must get the answer they want or they will choose to show not only disrespect, but outright hostility, such as in the quote above. These are the people who give Newschoolers a bad reputation and take away the legitimate voice of each of you who do try to show respect for others every day. Online tantrums, such the one above, hurt each of you in your relationships with each company from which you purchase product by delegitimizing this forum and the people who participate in it.

We are very happy to communicate with each and every one of you anytime you would like on any issue you may have. In some cases, such as warranty evaluations, we have a procedure that you must follow and when you do, you will receive a prompt and fair evaluation. In others, you can go onto our website and send us an inquiry or comment. Responses may not be immediate, but you will receive a response and that response will fair, thoughtful and, most of all, respectful.

We appreciate the support you have and continue to give us and we look forward every day to improving our products and services to better serve each of you.

Thanks and best regards,

4FRNT

AHHHHH! hahaha, im DYNG not to say anything. i wont. i swear. ugh, ahhh. shit. errrrr

bang on. No matter what you do, you can't please everyone. There will always be that one person who just needs to say its black or white.
I know a few people down south that have 4frnt's, one of which who had to warranty them. No problems. Just because one person had a bad experience with them doesnt mean that they are a terrible company. Ninthward, 4frnt, Armada, Surface, and Line are pretty much the only core companies left, and, from my experience, core companies are WAY better to their customers than bigger companies, ie. Rossignol....

^to be fair, Line is now owned by Mr. Coffee, haha.

call both the austrilian one and the canadian one, i mean come on you act like it is such a big deal to call two different places it will only take thirty minutes at most

What's the deal if you bought your sticks online? Getboards really isn't helping me out with this warranty issue.

that sucks dude, go for some armada's next time