So here i was skiing skiing way off in the trees by the salsa shack at Sugarloaf/USA in Maine, when PRESTO my backpack waist belt snags a tree limb and the buckle breaks and is nowhere to be found. I was pretty pisted seening as though i love my dakine heli pro backpack and all seemed lost untill......i email dakine telling them my situation and they just shipped me out a new buckle free of charge. now its companies and situations like this that make the ski industry great!