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Ski industry follow Burton's warranty example.
Posts: 2896
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Karma: 14
I worked at a snowboard shop and I must say wether you hate Burton or love them they know how to do the warranty thing right.
if your board, binding, boots, clothing, goggles, bag, or any other thing you have is messed up you ship it to them and they promise to have it fixed or replaced and shipped back to you in 48 hours or less.
they even do it out of warranty. about 3 or 4 times someone came in with a 3 year old board or binding that was out of warranty, half of the time they didnt even have a receipt. I called Burton explained that they didnt have a receipt and I explained how it was broken and didnt lie at all all 4 times it was the owners fault I explained that it was the persons fault and even after all that they gave all 4 of those people this years board and usuallyshipped it with a free T-shirt or hoddie or something.
from talking to them on the phone I could tell that they weren't trying to find any excuse not to lose money by having to replace a product, they were actually trying to find any way of getting that person back on the snow. they may have lost some money that day but they earned a couple of loyal customers and word of mouth advertising.
Posts: 317
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Karma: 90
My one run in with burton (red) they wee absolutely a bunch of tads.
The helmet which appaerently is a multi hit helmet shattered after a softish crash, they said they couldnt do anything,
And in anothe story,
My Avalaan jacket zip ripped off, emailed them, sent photos, because i am in canada they sent me a brand spanking new one to my home in england within a week,
TOPTOPTOP company!
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Karma: -7
Thats the thing about huge companies that people dont realize. They have better quality control and better warranties due to the fact that they have a shitload of money. This allows them to do things like this.
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Karma: 13
i hope this is true cuz i bought white burton pants cuz they looked good and they fell apart in a week and my red helmet broke while i wasnt even wearing it i honestly have no idea how it broke so i had to buy all new pants, helmet can i just get $$ back?
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heklmets are suppsoed to break when you fall. boarsd arent.
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Karma: 1,946
yea, but his helmant apparently had a multi-hit/impact technology, like he said. and he claims to have hit the ground only so hard.
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Karma: 315
ARE you Fucking kidding me???!!!!!! dude, burton fucking sucks for warranties, My buddy whos a snowboarder broke the tail of his board from jumping a cliff, and they wouldnt fucking warranty cuz there was a TINY dent in the edge. Burton sucks for warranties, also it was a brand new board.
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inmy expiriance solman is pretty good with warrenties to. theyve replaced mybidings about 4 times now
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armada is good like that. there was a story on here not to long ago about some kid getting his 2 yr old ar5s replaced with this years t halls.
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Karma: 1,030
yeah wrong.
my friend had a pair of burton mission bindings and the toecap completly cracked off and broke off and they said they couldnt do anything.they made him buy 2 new capstraps which cost him 65$ and the bindings were still even covered under warranty. LAME
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