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November, 2024

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Stupid Backcountry.com

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user098123
Posts: 6072 - Karma: 18
Ordered some stuff over a week ago...get a confirmation for my order all that shit. This was like last thursday. They call me on Wednesday, after I email them asking if my order has been shipped yet. Turns out what I ordered was out of stock, which is why they called me. Found a replacement item, the guy on customer service was really cool. He said it would be shipped out that day so it would be here by Friday (today). I get home, nothin, email them. Turns out it hasnt even shipped yet and I'm leaving for Florida on friday and i wanted the clothes I ordered. Fuck. There is a chance I may be able to get an overnight though so we'll see.
Mar 2 2007 6:51PM
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Steezysmurf
Posts: 1663 - Karma: 3
weak; sauce
Mar 2 2007 7:06PM
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user098123
Posts: 6072 - Karma: 18
Just got done talkin to them and they said they would ship it next day air, which is garunteed saturday delivery but he said it wouldn't be there till monday..wtf? dissapointed in their customer service...
Mar 2 2007 7:08PM
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R.Fahey
Posts: 8602 - Karma: 539
HA. Have you noticed that they are doing everything they can to make it better. That place has the best customer service you will get anything. IF it were Getboards or somewhere else you wouldn't even be able to get anything done. And you should have received an e-mail about the out of stock item. Maybe it went to your junk folder? Sucks they messed up the first time, but at least they're trying everything they can to get your shit to you..... They can't control that UPS won't ship on sundays and in some places saturdays.
Mar 2 2007 8:46PM
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PatVigorito
Posts: 405 - Karma: 12
order from JIBIJ the shop is rad and my stuff came 2 days early
Mar 2 2007 8:49PM
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AKdiv
Posts: 196 - Karma: 10
BC.com is based out of Utah, which has been getting dumped on recently. The people who are supposed to be shipping your shit are probably taking halfdays to get freshies. Seriously.
Mar 2 2007 8:50PM
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R.Fahey
Posts: 8602 - Karma: 539
^ Not at all. I was working at 6 AM this morning, despite the 2 feet of fresh. But the weather can also F up shipping, and slow shit down quick.
Mar 2 2007 8:53PM
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AKdiv
Posts: 196 - Karma: 10
Well then, that's dedicated service and the OP should quit complaining.

BTW, I based that theory on the following blog post: http://www.dropknees.com/blog/2007/02/27/the-canyons-hosts-a-powder-day-on-feb-27/
Mar 2 2007 8:56PM
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MadSteezin
Posts: 4572 - Karma: 936
just to let us know im american... Damn American always wanting something instantly and then crying cuz they have to wear some old clothes
Mar 2 2007 9:19PM
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user098123
Posts: 6072 - Karma: 18
nah dude, its not like that. I ordered my shit last thursday, and specifically said that I wanted 3 day select. No big deal, I was hoping for it in a week. I then had to contact them to realize it was out of stock. After that, they promised it would be mailed out that day. 2 days later I check back, still nothing. Sure they usually have decent customer service, but that is just pathetic. And whoever said maybe I just missed the email, I didnt, I live out of outlook and there is no way i would get an email without noticing it (which i didnt, because i check all of my folders multiple times a day). There were many things they did wrong, which is why I am giving out the negative feedback. Everyone also says getboards is so bad, but I've never had a bad experience with them so whatever.
Mar 3 2007 2:32AM
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Greenish
Posts: 2047 - Karma: 367
yo, it sounds like they're puttin a pretty good effort to get shit taken care of. I mean ya, its still not goin as smoothly as possible, but it looks like they're trying to fix it
Mar 3 2007 3:07AM
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skirbrt88
Posts: 1090 - Karma: 23
backcountry definately has the best customer service ever
Mar 3 2007 12:36PM
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WeK
Posts: 1894 - Karma: 11
I agree with everyone who said they have great service. I remember I ordered bindings from there, and they didn't ship next day. I said how I really needed them by that like wednesday cause of a 24 hour thing on the following friday. They didn't charge me extra, changed my 5 day, to 3 day so they'd get here in time, which they did, and yes my skis were ready for friday.
Mar 3 2007 2:06PM
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123ski
Posts: 7374 - Karma: 1,415
Dude, it is because you are using an sbcglobal.net e-mail address. They pre-filter alot of e-mails so you don't even see them in a junk mail folder. Comcast e-mails do the same thing
Jun 2 2007 11:23AM
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-+Siver+-
Posts: 1902 - Karma: 12
that sucks
Jun 2 2007 11:28AM
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Gnl.Weirdness
Posts: 3867 - Karma: 20
Either way, good service/bad service, it still sucks that you didn't get your stuffs.
Jun 2 2007 11:29AM
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bobs
Posts: 4801 - Karma: 868
They did that to me with skis. I ordered them and it was confirmed. Then i called a week later and they said sorry we're out of stock and i asked when they were going to tell me. i was a lil dissapointed to say the least
Jun 2 2007 11:47AM
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BFFset.
Posts: 2210 - Karma: 12
i'm pretty sure he got the stuff by now...
Jun 2 2007 2:43PM
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Nicholas.
Posts: 10905 - Karma: 60
they have been real good for me dude, that sucks.
Jun 2 2007 3:07PM
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straytblunted
Posts: 264 - Karma: 11
chill out i cant imagine anything from backcountry.com is going to be that much of a necesisity, it sounds to me like your just being anal
Jun 2 2007 4:30PM
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straytblunted
Posts: 264 - Karma: 11
that much of a necesity in florida******
Jun 2 2007 4:30PM
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bobs
Posts: 4801 - Karma: 868
From the sounds of it they have a couple of warehouses and the communication between them isn't great. Its a poor excuse, but thats all they could give me.  I don't think they're A+ for preventing fuck ups but once they do screw up they are extremely good about correcting it and then some.
Jun 2 2007 4:37PM
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slopestyle4331
Posts: 1301 - Karma: 42
cool story hansel
Jun 2 2007 5:30PM
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-justice-
Posts: 1808 - Karma: 37
one of the only negative stories i've heard about backcountry. at least they were willing to make it right.
Jun 2 2007 6:04PM
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marsland
Posts: 3150 - Karma: 421
getboards screwed up my order by 4 months, then finally told me that the item i was trying to get ( i ordered before christmas, it was april when they told me this) was out of stock. sure they did send me the sweatshirt i wanted for christmas in late february, but it also was ripped to shreds.  it took them over a month after it was shipped back (which i emailed them multiple times about it cause i was tired of waiting) to answer a phone call and tell me that the sweatshirt was out of stock.
Jun 2 2007 6:31PM
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*cowboy*
Posts: 8830 - Karma: 214
Every experience ive had with BC.com has been excellent! The customer support is great and they are really supporting our industry (via Tramdock.com a company of theirs). props to backcountry for sure
Jun 2 2007 6:43PM
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