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Dissapointed at SAGAOUTEREWEAR
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Today feb.16th I get this mail from saga:
Hey Tommie,
We will be sending out shipping updates to all customers by Saturday the
17th. We have received all finalized team suits and are waiting on final
shipping details from our manufacturer.
Sorry for the inconvenience, we will be in touch soon.
Best Regards,
Saga
And they have told me that they shipped it in mid jan.15th and the feb.7th. And now they send me a message that the cloths isent done yet!?
Have someone get there cloths yet? My skiseason is start to running out too so I want them now!. I payd for them dec.5th
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that sucks, guess i ain't buying from them any time soon
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are you sure you weren't pre ordering when you paid for it.
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yeha my friend ordered his in beginning of december and havent even heard from them
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I'm getting pretty pissed too
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Yes I did a Pre-order to be shoure that Im going to get one of sagas suits
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welp wait it out, its not there faulting, there waiting to so
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not a big deal man, I ordered my replacement Lenses On August 23, 2006, and didnt recieve them until January 11th, 2007.
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its a company...don't tell people one thing and do another...it causes posts like this which are not too helpful w/ business regardless if its their fault or not.
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dude my friend got his in like the summer and sent it back it was a suit though i dont no what you are talking aboutÂ
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yeah they are a company but the cloths are made some where else then shipped to them. They are also waiting for the cloths to come in from the factory so dont put all the blame on them.
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they make sick stuff, but that sucks.
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abosolutly not! saga is really really sick shit. and deserves to be around. 9th is just retarded.
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you guys need to understand that this is there first year in business. sure its frustrating and all but cut them a little slack. theyre trying
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It's not their fault, plus those clothes are worth waiting for..theyre SIICK!
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thats the only thing keeping me from withdrawing my preorder
I keep seeing last years suits at keystone and breck, they are so sick
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Plus they're solid as fuck, I only have ONE 1 tiiny tear at the bottom and I've worn them since late december, and they're very waterproof, skiing in pouring rain? You'll be dry and warm all day.
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To everyone that is saying "Its not their fault" IT IS THERE FAULT. As a business they need to make sure that they fulfill their obligations to their customers, if their manufacturer is not meeting deadlines then they need to hassle that manufacturer or they need to find a new one. In any other industry if something like this happened Saga would be loosing all its sales and would have some rough years ahead of them. In any case, Saga needs to either find a new manufacturer, keep their customers up to date, or maybe actually get their gear before they allow people to order them, or mollify their customers in some other way.
Yes it is Saga's fault, they promised you guys something and did not deliver, you guys should be pissed and be asking for you money back.
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You spelled it right the first time.
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well they probably commited to that factory/manufacturer for this year so that may be why they're not using a new one...and that factory is fuckin up.
and the wait is worth it...the clothing is probably the illest shit i've seen come from a new company.
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dude, gotta have patience in life. sure we were supposed to get it last month, but if it's half as good as it's hyped up to be it will last us long enough until we don't even remember waiting. plus if I withdrew my preorder they would probably make me send back the free tshirts they gave me and they are just to sick to do that.
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Why the fuck do you idiots keep ordering shit from mediocre, poorly run companies?
NEW OUTERWEAR RULE: If it isn't at least as good, technical, and stylish as a piece of Burton/AK/Ronin outerwear in the same price range, you shouldn't buy it.
Newschool skiing is the only fucking sport in which participants will put up with this kind of bullshit from manufacturers. Open your fucking eyes, tools.
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where the hell do you think burton came from, you have to support the new companies. You don't start out as an international corporation. and the reason we support small companies is that they put a lot of effort into their stuff so it outshines the burton stuff, the trade-off being not quite as quick as burton.
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You are missing the point. The problem is not the waiting or having patience, the problem is that Saga said they would do something and they did not follow through with it -- as far as I know anyways. And I'm not trying to hate on Saga, but as a business entity they need to fulfill their promises or do the best they can to fix it, I don't think "oops, we said we already sent it but its still not here yet, wait a few more months" is fixing it.
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Way to not read anything and miss the entire point.
It's thanks to you and people like you that mediocre companies continue to exist, and it's thanks to morons like you that newschool skiing won't be able to create its own paralel industry like snowboarding did, dooming us to agressive rollerblade status. But keep thinking you're cool!
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I am seriously considering getting a refund, fucking march 15th before they think they will have them available
Garret,
We are contacting all of our customers to update everyone on our
manufacturing and shipping status and apologize for our delays and
inconvenience this is causing. We have received confirmation that we
will not have our product available to ship until March 15. We want to
say that we understand your frustration and would like to answer any and
all of your questions.
After our original 2006/2007 line sold out over the summer, our plan was
to create a pre-release and allow pre-sales on a select number of part of
our 2007/2008 line. Based off of feedback from specific customers we
planned to offer an exclusive mid-season release to show some of what is
to come in the future from Saga Outerwear.
The last year has been dedicated to re-establishing our network of
suppliers and manufacturers. Until this year we have had many limitations
on achieving the highest levels of quality and detail. Although we
received overwhelming positive feedback from our original line we feel our
new line is superior in every aspect.
We apologize for not making this more clearly stated. All of our efforts
have been placed on R&D we have yet to release any advertising or press
releases.
All reserve orders placed by February 8 will be placed on the same
priority of remaining team gear and will be available March 15th or
sooner.
All orders placed by February 8th will receive a free Saga tee shirt and
full suits will receive 2 free Saga Tee shirts. If we have not contacted
you about this please send us a message.
After all this being said we planned to offer a pre release for the 2007
mid season and we are late providing our product. We understand your
disappointment is probably equal to our level of frustration but we assure
you that this gear is worth the wait.
If you are losing or have lost your patience please email us with your
refund request.
If you have any specific or detailed questions please email them to us.
We will continue to do all we can to make your purchase available to you
as soon as possible, and to keep all of our customers informed if we can
improve our shipping timelines.
We stand behind our warranty and are optimistic that we will meet the
highest demand of quality, technical detail and style.
We want to let all of our customers know how much we appreciate all you
sticking with us through this.
Best Regards,
Saga
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i didnt like their shit this season anyway. they need to remake the black and white ones and make the blue one wiley miller has. that thing was dope.
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man, that sucks, hopefully this will influence a drop in their prices because that blue and green suit are looking mighty nice.
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I asked if they have ship my cloths march 15 and the havent answer yet. Hope they come soon! Have somone get sagas 07 cloths?
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"If you are losing or have lost your patience please email us with your refund request."
there you go dude. get a refund or stfu.
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yo guys be easy its a low profile underground company. their trying there best to make sure everything is good and that they can have good customer service. take a deep breath and wait a little longer. It will be worth it when it comes
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I canceled my order and bought a siver suit for about 1/2 the money
glad I did since I doubt you will get anything before summer
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