Replying to The-house.com is a horribly run operation

I know there is a previous old thread on the satisfaction of people using the-house.com but I would just like to throw it out there that they're a horrible shop to buy stuff from. They're customer service is terrible, the person I spoke to on the phone had major attitude issues and as stated before, they're terribly slow getting back to you. Save your business for some other noteworthy shop like jibij or proctorjones.