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Biffbarf
February, 2025

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Volkl = cool

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the_hawk_of_europe
Posts: 510 - Karma: 51
I write this text in order to say THANK U to all the ppl at volkl europe.
I bought a Dogen last autumn and skied it for about 2 months, when the tail of one ski broke off. I instantly emailed volkl to ask whether or not they would replace the ski, and they told me to contact the dealer, but they sended me loads of stickers, posters and other goodies.
The local dealer (where i didn't even buy the skis) sent the broken skis to volkl, and they sent me a brand new pair of the new dogen...not the old white/red ones, but the new one with the train on it!

Thank u customer service, hope to hear from u again.

Sep 25 2006 5:41AM
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outerlimitz
Posts: 639 - Karma: 14
Hmm..one more reason to get the karmas instead of the foils..thanks for the story.
Sep 25 2006 9:48AM
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bpalmer
Posts: 2408 - Karma: 93
awesome to hear that a company making great skis combines it with great customer service.
Sep 25 2006 12:33PM
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invaderskier36
Posts: 6192 - Karma: 41
line has great customer skis and in my mind great skis
Sep 25 2006 1:11PM
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Lineskier-101
Posts: 7863 - Karma: 22
Lots of companies do, and Line is not one of the companies that pop into mind.
Sep 25 2006 1:35PM
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bpalmer
Posts: 2408 - Karma: 93
line has been pretty cool to me. i was just commenting on volkl, not singling them out as the only company that is chill.
Sep 25 2006 1:58PM
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lyndon
Posts: 7266 - Karma: 128
Ive heard armada is good too, that was a factor as to why i bought t-halls
Sep 25 2006 4:37PM
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bjornski7
Posts: 152 - Karma: 21
My karmas also broke in half, which really irked me, but I too sent mine in and I didn't get any stickers but I didnt get a free pair of the new karmas
so yeah, volkl is the shiz (customer service anyways)
blake
Oct 3 2006 9:14PM
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cmeriptahoe
Posts: 1785 - Karma: 12
how did you break your karmas in half?
Oct 3 2006 9:53PM
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stinkypoodangle
Posts: 1322 - Karma: 33
ya amn armada is super good. the edge on of my ar5's peeled out and they sent me a brand new pair! almost exactly 1 year after i bought them too.
Oct 3 2006 11:37PM
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lyndon
Posts: 7266 - Karma: 128
thats awesome...
Oct 4 2006 12:19PM
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