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Not sure if the shop fucked up

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salo720skier
Posts: 76 - Karma: 10
so i just got my stls that were mounted and i noticed that at one point in the base, right under where a screw is, the base is sticking out a little bit. the screw didnt break through the base but its like poking the base out. so pretty much there is a little bump under where a screw is. i told the mount the px12 ti's without the lifters and they said it was no problem and they could do it with shorter screws. should i be concerned at all?
May 8 2006 5:29PM
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pie
Posts: 205 - Karma: 10
yea...they didnt use shorter screws
May 8 2006 5:30PM
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Dallan!
Posts: 3668 - Karma: 11
yeah they probably didnt put the plates under the bindning on, or forget them at first but then put them on when they noticed they where missing.
May 8 2006 5:32PM
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salo720skier
Posts: 76 - Karma: 10
so should i bring them back, are my skis compromised?
May 8 2006 5:33PM
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espong1321
Posts: 763 - Karma: 10
did u buy ur skis from that shop?
May 8 2006 5:33PM
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salo720skier
Posts: 76 - Karma: 10
nope, backcountry
May 8 2006 5:34PM
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Dallan!
Posts: 3668 - Karma: 11
Yeah you should bring them back, they will or atleast should replace them.
May 8 2006 5:37PM
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fouldsys
Posts: 7404 - Karma: 39
go give em heck and tell them to give you new skis
May 8 2006 5:37PM
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r.w
Posts: 3489 - Karma: 18
haha
May 8 2006 5:39PM
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salo720skier
Posts: 76 - Karma: 10
what are they gonna do to accomodate me
May 8 2006 5:41PM
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Dallan!
Posts: 3668 - Karma: 11
ops i didnt see all of your first post, yeah they used to long screws.
May 8 2006 5:42PM
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skier_boy26
Posts: 11295 - Karma: 502
since you didnt buy them at that shop, theyll probably take off the binding, do something with the base (like pound it back in, cut it away and put ptex or something) and then mount with shorter screws and helacoils. you wont be getting new ski man
May 8 2006 5:47PM
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AFT
Posts: 160 - Karma: 10
No man, take em bak, they have to give you new skis. With the base bubbled it means that they have drilled all the way through the core, and your ski is compromised. Everytime you redrill a hole, or refill, it will not be as good as the first time it was done. You are most likely to have your binging rip out on you with it being redrilled. It does not matter if you did not buy your skis at that shop. You prob could have done it yourself, but you wanted it done the right way, so you took it to them. They have an obligation to give you a perfect mounting, or a replace their mistake. Do not take anything less than a new ski because you may be screwed down the line if you let them talk you into just "fixing" it. If they say no, go the manager, go as high up as it takes because you shouldn't have to put up with shotty work letting them compromise your ski.
May 8 2006 8:35PM
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Grimace.
Posts: 8345 - Karma: 25
yup
they should remberse you
May 8 2006 8:47PM
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ski_cartel
Posts: 6598 - Karma: 18
nope, sorry bud but your wrong. the base's bubble when you leave a hot iron in one place for too long while waxing. also you can re-drill 2-3 times befro there will be serous dammage done, as long as the hole is filled properly the ski will be allright. as for you wanting a new pair of skis, its unlikely that it will happen. Becasue you didnt buy the ski at the ski shop they will most likely just fix the hole and remount the ski the right way the the proper lenght of screw. im not saying its inposible to get new skis, just unlikely
May 8 2006 9:04PM
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espong1321
Posts: 763 - Karma: 10
if u didnt buy the skis at the shop, then dont expect new ones
May 8 2006 9:05PM
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KZA
Posts: 3304 - Karma: 301
^ if someone messed my skis up id say there responsible wouldnt you? so why shouoldnt they have to replace them
May 8 2006 9:09PM
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ski_cartel
Posts: 6598 - Karma: 18
because the shop will say it was a factory thing and vice versa, just dont count on new skis
May 8 2006 9:17PM
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AFT
Posts: 160 - Karma: 10
That is not true either. If the shop used the wrong sized screw, then it is their fault. You would be able to easily tell if he ironed it and burned and bubbled the base, it would be a darker color. If he asked for no plate and a different screw, and shop just put no plate and same screw, they screwed up. It does damage the ski, even if you refill it. Refilling it does not have he same effect as the base would have originally. It does mess up the ski, maybe not right away, but down the road it will rip out more easily, especially a park ski. Finally, you are paying them for a service. They messed up on that service, you get it replaced. It is customer service.... they have a contract with you to do the job correctly, and messing up compromises the ski, if even the slightest, and it should be replaced if he wants it to be. It does not matter where you buy it, you have a right to a perfectly mounted, uncompromised ski.
May 8 2006 9:50PM
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ski_cartel
Posts: 6598 - Karma: 18
ok man, fair enough. they should give him a new set of skis. but i am saying that chances are low for that. at the shop i work at we would have given new skis really quick if they had bought from us, if they were from some where else we would send them away to the store or web site of purchase, warrenty them or just fill the holes if there was nothing we could do, but if we dont carry the stock there is zero chance we will order just one pair
May 8 2006 10:36PM
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Gnarshred
Posts: 5670 - Karma: 18
I know my shop would do that, while our techs dont fuck up that much, they will take responsibility...one of them drilled through a pair of brand new PEs this year... I just about peed myself.
May 8 2006 10:45PM
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AFT
Posts: 160 - Karma: 10
Yeah, i agree that there is a good chance that they might flip him the bird, but he shouldn't stand for that. If the shop didn't have the ski, it should either be replaced with a similiar one in stock if the guy doens't care, or a voucher for a comparable amount to buying a new ski. Sending it to the ski company is just dishonest and unfair because the company did nothing wrong.
May 8 2006 10:53PM
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salo720skier
Posts: 76 - Karma: 10
im going to the shop tomorrow morning to see what they will do about it, i dont know if it makes any difference, but it is ski market... anyone have any experience like this with them?
May 9 2006 1:52AM
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jizack
Posts: 2486 - Karma: 16
dont let em fuck with you either, i have worked in ski shops my whole life. and if something like that was brought back to me i would just put the right length screw in and run it over the grindrite a couple times adn get the bump out and throw a wax on. you would never know the difference. and honestly it wouldnt even compromise the ski. but i would only do that cuz thats what the boss would want me to do....
May 9 2006 4:10AM
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pbandj
Posts: 5610 - Karma: 28
that store is a small chain, which means they're not you're little old shop, i'd say that they are more likely to replace the skis than a smaller shop would be
May 9 2006 4:12AM
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jizack
Posts: 2486 - Karma: 16
actually i would be willing to say the opposite. i have worked for privatley owned shops and huge corporation stores like garts sports aka sports authority, and the corporations are normally more difficult to work with
May 9 2006 4:17AM
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pbandj
Posts: 5610 - Karma: 28
it could go either way, but you just love disagreeing with me, however the larger company does have more cash to play with than say a local shop regardless of whether or not they're greedy they will fix their mistakes
May 9 2006 4:20AM
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jizack
Posts: 2486 - Karma: 16
no i dont love disagreeing with you. i'm just stating the facts. these large corporations could really care less if they lost you as a customer, they have millions of you. but as a private owner of a small retail store they cant afford to lose you as a customer and get the bad rep from you as say sports authority and other big sports store chains.
May 9 2006 4:34AM
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invader7
Posts: 5756 - Karma: 49
go give them hell till they fix um
May 9 2006 6:14PM
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salo720skier
Posts: 76 - Karma: 10
how exactly are they going to fix it, take off the toe piece and fill where they drilled too far with ptex, flatten the base, and then helicoil the toe piece back on?
May 9 2006 6:20PM
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Poormansvault
Posts: 427 - Karma: 10
Don't settle for just a fix, they fucked them up, make them get you new ones...maybe discreetly mark yours so you know if they are replaced or not. When I had the same bindings put on without lifters, I directed the guy on what to do, and watched him to make sure he did it correctly. He may not have liked it, but they are your skis, you are paying, and you should make sure the job is done correctly.
May 9 2006 6:26PM
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leninlover
Posts: 560 - Karma: 148
make them buy you new skis cuz they sure did Fuck up
May 9 2006 6:44PM
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EClay46
Posts: 2499 - Karma: 69
this guy broke my skateboard deck, and i had him buy me a new one, it is basically the same thing accept a professional messed up(broke in my relation) so he should have to buy u a new one
May 9 2006 6:51PM
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thewhitesalmon
Posts: 374 - Karma: 15
they screwed up, don't let them of the hook
May 9 2006 7:07PM
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t4thoroski
Posts: 671 - Karma: 19
go fuckin yell at them man.
May 9 2006 7:15PM
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salo720skier
Posts: 76 - Karma: 10
just a side note, i emailed sterbenz about what exactly happened to my skis with the bubble, and he emailed me back within 30 minutes, how sick is that
May 9 2006 8:22PM
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wazzucrewskier
Posts: 2269 - Karma: 151
go in and see what they say. i got new elizabeths because they mounted my toepieces off center, so give it a shot. the worst they can say is no. and then they should at least give you a partial refund or something.
May 9 2006 8:52PM
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ski_cartel
Posts: 6598 - Karma: 18
theres a better chance that they will seal the hole with epoxy and remount, helicoiling isnt something that every shop tech can do.
May 9 2006 9:08PM
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Casey
Posts: 7844 - Karma: 24,258
haha i did that by accident once, wasn't entirely my fault, fucker didn't bring his plates with his bindings and left the long screws for me... well maybe it was all my fault. I just took a few days off work and let someone else deal with the pissed off guy.
May 9 2006 9:17PM
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ski_cartel
Posts: 6598 - Karma: 18
^^^thats the pussy way of dealing with it, you should have accepted that you made a mistake and fixed the problem
May 9 2006 9:20PM
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skibum193
Posts: 3737 - Karma: 33
Unless im thinking of another problem, the same thing happened with my pistols (i mounted them myself at the shop i was working at). My boss just ground the screw down, and hammered the base back. good as new. definately not compromised if its the same as mine
May 9 2006 9:56PM
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t_walker
Posts: 934 - Karma: 37
stop buying skis online, support your local shops, and stuff like this wouldn't happen, and when on the off chance it did youd get new boards
May 9 2006 10:05PM
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evaroni
Posts: 3895 - Karma: 3,776
its called a dimple and you guys saying all this about drilling through the core makes the skis weaker are wrong. if you have ever looked at a ski u will see that the p-tex is what keeps the screws hidden. in ur situation what prolly happened was the tech didn't clean the holes out after drilling them and when he dropped the screw in it pushed the base out a little. so dont go whining to them and complain about something that small and just ski. if ur sliding rails you shouldnt have the skis for moe than one season and a dimple is not going to affect how you ski.
May 9 2006 10:53PM
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japollner
Posts: 1699 - Karma: 459
Agreed...skis are not "OMG there is a tiny imperfection, It wont work right now" thing. You are taking your skis and slamming them onto rails, casing jumps, and (if you like skiing good snow)dragging them over rocks. A small ass dimple in the based from a screw that was a hair too long will not affect it. Throw the skis over a stone grinder and be done with it. Have the shop reimburse you for the tune and quit being such a pussy.
May 10 2006 11:39AM
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sconnyFC
Posts: 2197 - Karma: 76
why not? it is one of the easiest repairs to do to a ski. widen the hole slightly, hammer the f-in helicoil in, glue and screw. what is so hard about that?
May 10 2006 12:29PM
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LC.
Posts: 5952 - Karma: 2,423
Like a few guys have said, this really isn't a big deal. I did it to some super expensive race skis once and we fixed them no problem. I told the dude and his race coach and they didn't really care.
May 10 2006 12:49PM
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salo720skier
Posts: 76 - Karma: 10
dont be such a fag, i didnt even ask for reimbursement, i was simply asking if it compromised my ski, and didnt demand anything. i took them back today and the tech put in the right length screw, and it was done, thanks for the insightful replies
May 10 2006 5:27PM
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pie
Posts: 205 - Karma: 10
it's not really that easy. Its pretty hard to get the coil in there perfectly.
May 10 2006 6:08PM
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SmoothLikeButter
Posts: 399 - Karma: 16
That is fucking bullshit if they dont give you new skis its there fault
May 10 2006 9:06PM
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Desjardins
Posts: 1772 - Karma: 11
hahahha, obviously didnt use shorter screws, but are you sure the screw is making the base pop out like that, maybe its just a base defect and its a coincidence thats its under the screw
May 10 2006 9:12PM
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pbandj
Posts: 5610 - Karma: 28
it's a small chain not huge sports retailer like dicks, trust me i've been working retail for a long time, and if you bitch enough eventually they'll cave especially if it's their own fault
May 11 2006 1:54AM
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