Replying to UPS SUCKS!

ok heres the story... it all began when i used the wrong adpater for my guitar pedal, it shot sparks at me, and died. i needed a replacement so i bought one off ebay it came to 71 dollars in total and is 150 if i obught it brand new. the guy ships it UPS. i wait 2 and half week and theres a note on my door saying that they came buy to drop it off and we werent home and there was a lil box checked off on the sheet that said first attempt.. beside this there weere 2 unchecked boxes 2nd attempt and and final attempt...in the comments box they wrote will try again tomorrow and they had that i will be charged a 77 dollar brokerage fee! it woulda been cheaper to buy the pedal new..assholes.. i wait around all day the next day noone shows up.. wait around the next again no one shows up so i call.. they tell me the guy said he came for the final time and my thing is in thunder bay now... 5.5 hours away.. i say thats bullshit kuz ive been sitting around all day... i file a complaint at the main office and they say they have it to me the next day... once again it doesnt show up... we call and they say they didnt get the message to deliver it again from the main office and now i have to wait till monday... what a bunch of lieing assholes for fucks sakes... well anyone else have any problems with UPS?