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Well what kind of media are you trying to upload, because certain types like mini DV wont work with a USB cable, you need a 1394 firewire thinger, if its like a digital camera type like memory stick you shoud be able to uplaod it to your comp and inport. If it still isnt recognizing the camera you may need a codec you dont have or some sort of software depending again on the media type.
I had this issue with my duocam, tried to upload mini DV with a usb cable, dont work so hot.