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Salomon Warranty - Help?

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froom
Posts: 287 - Karma: 10
Has anyone else (particularly if you live in Canada) warrantied with Salomon?

I brought my skis in to the store from which they were purchased on January 22. It's been a nightmare since then.

My store (despite telling me they had been shipped) held on to them for 4 days before shipping them. Purolator tells me they were signed for by Salomon on Jan. 27.

Salomon Customer Service tells me they were processed in the Salomon Warranty/Repair department on February 1.

It's now been a week and I can't seem to get any answers. This is going to be my third weekend without my skis.

The website says that they process skis in 48 hours!

comments? what should I do?
Feb 8 2006 12:17PM
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froom
Posts: 287 - Karma: 10
bump?
Feb 9 2006 10:35AM
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Public_Maverick
Posts: 3255 - Karma: 11
i am thinking i should try to warranty my cr labs(edge punched in), but i lost my receipt, so i'd have to makeshift one

do you have back up skis?
Feb 9 2006 12:55PM
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froom
Posts: 287 - Karma: 10
no backup skis.

Just called Salomon and finally got a response. They were shipped back to the store yesterday.

I'm pissed though. The ski was separating/delaming in two places along one edge. Seems like a defect to me. Mitch at Salomon tells me they were repaired. It better be a good f*cking repair job, or I'm going to call right back. I should already be complaining. It's taken three weeks and the website says 48 hours.

I was really hoping for new skis.
Feb 9 2006 1:45PM
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Public_Maverick
Posts: 3255 - Karma: 11
dayum dude, my skis are gone, but its not hurt trying,

and my dogens just got fucked on account of the front of a rail sticking out of the snow, mtn should cover it.
Feb 9 2006 2:07PM
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