Ok, last year, I rode 4frnt stls, 177s. they were cool, but way too soft for me. they actually ended up in negative camber, and super slow rebound, and eventually cracked in half. They originally wouldn’t warranty um, for some BS reason. Only after a lengthy email to Matt detailing how I had personally sold around 15 pairs of their skis for them, and how I thought it was shitty that they couldn’t do anything for me, did I get any kind of cooperation. Finally, I was able to get a pair of this years 183 stls for proform (250), with an addional pair of slightly used 177s (last years) thrown in to replace my broke ones. I was still pretty pissed I had to toss down any extra cash, but it wasn’t at all a bad deal for 2 pairs of skis.
Well, around to this season. This years stls are by far, the single most amazing ski I have ever rode. I have never in my life been more impressed with the way a ski rides than with these. I mean, this ski is perfect for me. however, after 4 days on them, I delamed the shit outta the tail of the right ski. I was riding with Chris Ashcraft, who is the Midwest rep for 4frnt, and a great guy. We talked, and the next day I called him, and we got the information into 4frnt to get them replaced. Well, nothing happened, and said fuck it, and just kept riding my skis.
Well now, about a month later, I finally get an email from matt, telling me to send in pics, and they would get me a return authorization or something, and I would have to ship my skis back, and then they would get me a new pair, when they get around to it. Personally, I think this is BS, especially when I ride with their rep almost every week. So, I sent him a reply saying that that isn’t gonna work, cause I don’t want to be without skis for 2 weeks, cause its comp season. I sent him pictures of all 5 warrantable breaks, and asked if was something that could be done THROUGH Chris, so that I would not have to miss comps. I mean, after all, they origioanlly broke over a month ago! So last night, I got a short email from matt telling me that he was busy with the tradeshows, and would get back to me afterward.
so bottom line, im really pissed, cause I fucking love these skis, and would have no problem riding them or riding for 4frnt, but their customer service has been fucking horrible. And it seems like the only way to get any cooperation outta Sterbenz is to threaten shit like this. Its really pretty lame, cause these skis are legitimately broke, and should have been warrentied at least 3 weeks ago. and, for the icing on the cake, the rep for the entire Midwest region rides all the time at my home resort, and I ride with him all the time. its just total BS. And it sucks, cause I don’t know if I wanna ride with them next winter, and am gonna have to go through the whole process again. SHITTY!!!
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