Replying to Poorboyz robbed me

i ordered war 2 weeks and 4 days ago. i have sent messages asking when it will come and i have had no reply. the shop down the street from my house even started carring it a week after i ordered it but i dont want to go buy it because i am afraid another copy will show up on my front door step the next day. i have also sent emails asking for a refund on my order but got no repply and noone ever answers their phone number when i call.has anyone else had any problems like this???