Replying to Norton antivirus

alright so here is the deal....i got some stupid ass virus and it like shut down my norton and says something is wrong with it and it tells me to uninstall it then reinstall it...so i did that about 4 times and it keeps saying the same problem that it has encountered a internal program error so i was wondering if anyone has had this problem and what the hell should i do about it cuz its starting to piss me off

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